Employee Communication Platforms

An employee communication platform is more than just a messaging tool—it’s the foundation of how your organization connects, shares, and collaborates.

Whether you're managing office-based teams or a frontline workforce, these platforms ensure that everyone stays informed, engaged, and aligned. This glossary covers the essentials—from types and features to real-world use cases and tools like Empuls.

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What is an employee communication platform?

An employee communication platform is a digital solution that centralizes internal messaging, announcements, and collaboration tools to ensure consistent and timely communication across an organization.

These platforms are essential for aligning teams, sharing updates, and fostering a connected workplace culture.

What are employee communication platforms used for?

Employee communication platforms serve multiple purposes:

Disseminating company-wide announcements and updates
Facilitating team collaboration and project discussions
Providing a centralized hub for resources and documents
Enhancing employee engagement through interactive features
Supporting feedback collection via surveys and polls

These platforms help bridge communication gaps, especially in organizations with remote or distributed teams.

Are there free employee communication platforms?

Yes, several free employee communication platforms are available, offering basic features suitable for small businesses or teams. Some popular options include:

Empuls (offers a free trial)
Slack (free tier)
Microsoft Teams (free version)
Chanty
Flock

While these free versions provide essential communication tools, organizations may consider premium plans for advanced features and integrations.

What is an employee communication platform for the frontline workforce?

An employee communication platform for the frontline workforce is designed to connect employees who are not desk-bound, such as retail staff, healthcare workers, or field service agents. Key features typically include:

Mobile accessibility
Push notifications for real-time updates
Simplified user interfaces
Offline access capabilities

These platforms ensure that frontline employees remain informed, engaged, and connected to the broader organization.

What are the key features of employee communication platforms?

Employee communication platforms typically include a range of features designed to streamline internal communication and improve engagement. Common features include:

Centralized announcements for company-wide updates
Instant messaging and chat channels for real-time team communication
Social feeds or forums to encourage collaboration and peer interaction
Surveys and feedback tools to capture employee sentiment
Mobile accessibility for on-the-go communication, especially for frontline staff
Content segmentation to deliver targeted messages based on roles or departments
Integration with other tools like HR systems, calendars, and productivity apps

How does Empuls enhance employee communication?

Empuls is a comprehensive employee communication and engagement platform that offers:

A social intranet for centralized information sharing
Recognition and rewards systems to boost morale
Surveys and feedback tools for continuous improvement
Integration capabilities with tools like Slack and Microsoft Teams

Empuls aims to foster a culture of transparency, appreciation, and collaboration within organizations.

Employee pulse surveys:

These are short surveys that can be sent frequently to check what your employees think about an issue quickly. The survey comprises fewer questions (not more than 10) to get the information quickly. These can be administered at regular intervals (monthly/weekly/quarterly).

One-on-one meetings:

Having periodic, hour-long meetings for an informal chat with every team member is an excellent way to get a true sense of what’s happening with them. Since it is a safe and private conversation, it helps you get better details about an issue.

eNPS:

eNPS (employee Net Promoter score) is one of the simplest yet effective ways to assess your employee's opinion of your company. It includes one intriguing question that gauges loyalty. An example of eNPS questions include: How likely are you to recommend our company to others? Employees respond to the eNPS survey on a scale of 1-10, where 10 denotes they are ‘highly likely’ to recommend the company and 1 signifies they are ‘highly unlikely’ to recommend it.