Glossaire

Glossaire des termes relatifs à la gestion des ressources humaines et aux avantages sociaux

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Employee Retention - Definition and Importance

Employee retention refers to an organization's ability to prevent employee turnover. It includes policies, best practices, and critical strategies designed to prevent top talents from quitting their jobs voluntarily or involuntarily. In fact, it is one of the key focus areas of the HR department.

Every organization wants to retain its top employees for the business to thrive, and that's the main objective behind designing any employee retention strategies. They help mitigate the risks of employee turnover, keeping critical talent for longer.

What is employee retention in HR?

Employee retention is one of the key focus areas of the HR department, and it's this team that comes up with innovative strategies, practices, and policies to scale down the number of people quitting an organization by improving the overall conditions and critical processes.

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What are the ways to increase employee retention?

Here are some effective strategies to boost employee retention:
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Create a positive work culture: Foster a supportive, inclusive, and respectful environment where employees feel valued and appreciated.

Open communication: Encourage open dialogue, feedback, and transparency between employees and management.

Work-life balance: Promote a healthy work-life balance through flexible work arrangements, time-off policies, and wellness programs.

Employee recognition: Implement a robust recognition program to appreciate employees' contributions and achievements.

Career pathing: Provide clear career progression opportunities and development plans for employees.

Training and development: Offer continuous learning and skill-building programs to enhance employee capabilities.

Mentorship and coaching: Establish mentorship programs to guide and support employees in their career growth.

Fair compensation: Ensure competitive salaries and compensation packages aligned with industry standards.

Comprehensive benefits: Provide a comprehensive benefits package including healthcare, retirement plans, and other perks.

Employee assistance programs: Offer programs to support employee well-being, such as counseling, financial planning, and health resources.

Meaningful work: Align employees' work with the company's mission and values to create a sense of purpose.

Employee involvement: Encourage employee participation in decision-making and problem-solving processes.

Team building: Foster collaboration and teamwork through team-building activities and cross-functional projects.

Comprehensive onboarding: Create a structured onboarding process to help new employees feel welcomed and integrated.

Exit interviews: Conduct exit interviews to gather feedback and identify areas for improvement in employee retention.

Leadership training: Invest in leadership development programs to equip managers with the skills to retain talent.

Performance management: Implement effective performance management systems to provide regular feedback and support employee growth.

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Why is employee retention important?

Employee retention is important because it helps:
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Ensure productivity flow
Lower turnover rates
Save on hiring costs
Reduce training time
Improve morale and engagement
Build a positive company culture
Increase business revenue

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How to improve employee retention?

Here are some effective strategies to improve employee retention
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‍Develop a positive company culture: A good company culture is crucial for retaining employees. Nearly two-thirds of employees cite a positive culture as a main reason for staying at their jobs. Implementing quality retention strategies can contribute to developing a great company culture that makes employees want to stay for the long term.
‍Offer compensation and benefits: It's essential for companies to pay employees competitive salaries and to regularly evaluate and adjust compensation levels. Even if raises aren't possible, consider providing other forms of compensation like bonuses. Improving health care benefits and retirement plans can also significantly boost employee job satisfaction and desire to stay. ‍
Provide flexibility and work-life balance: Employees feeling overwhelmed by excessive work demands and unrealistic expectations can lead to burnout. Implementing flexible work arrangements like remote work options and promoting a healthy work-life balance can go a long way in improving retention. As remote work becomes more common, providing this flexibility is increasingly important.
‍‍‍Increase employee engagement: High engagement reduces turnover, boosts productivity, and improves overall work performance. Investing in a positive company culture fuels employee engagement and retention. Conduct employee surveys to get honest feedback on the work environment, management, and more - and act based on the insights.
‍Offer career growth and development opportunities: Investing in employees' career growth through enhanced tuition assistance, training programs, and clear advancement paths can significantly contribute to retention.
‍Recognize achievements and provide feedback: Managers who consistently recognize employees' accomplishments can improve confidence, engagement, and trust - all leading to better retention. Implement a culture of recognition and provide open feedback channels so employees understand their performance and areas for improvement.
‍Communicate transparently: Transparency about company performance, areas for improvement, employee impact, and more can drastically increase retention and loyalty when done correctly. Ensure employees clearly understand what is expected of them and maintain open lines of communication.
‍Support mental health and wellness: Access to mental health benefits and wellness offerings can significantly impact retention. 42% of employees say they're more likely to stay if they have these resources. Perks like gym memberships, meditation apps, stress management programs and more show employees their wellbeing is prioritized.

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What are the best employee retention ideas?

Here are some of the best employee retention ideas that companies can consider implementing:
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Open communication: Encourage open communication between employees, managers, and leaders. When employees feel comfortable expressing their concerns and ideas to managers and leaders, these issues can be proactively addressed rather than building up and snowballing. ‍
Feedback and ideas: Encourage all employees, not just star players, to contribute ideas and solutions. Promote teamwork by creating opportunities for collaboration, accommodating individuals' work styles, and giving everyone the latitude to make decisions and course corrections if needed.
‍Remote work options: Offering flexible work-from-home options may be an incentive to keep the best employees with your company for the long run. Studies show that businesses offering more flexible work options maintain significantly better worker retention. ‍
Flexible schedules: Implementing flexible work arrangements can contribute to improving retention, which is one of the best employee retention ideas. Employees feeling overwhelmed by excessive work demands and unrealistic expectations can lead to burnout. Providing flexibility and promoting a healthy work-life balance can go a long way in improving retention. ‍
Employee recognition programs: Regularly recognizing and rewarding employees for their hard work, accomplishments, and contributions is a powerful way to boost morale, engagement, and retention.
‍Positive feedback: Strive to give more positive feedback to employees whenever possible. High-performing teams average nearly six positive comments to every negative one, according to a study by Harvard Business Review. ‍
Mentorship programs: Implement mentorship and peer-matching programs. It's less intimidating for a peer to guide employees rather than being micromanaged and hand-held by their manager to learn a new tool. Learning becomes more effective, and there's typically more trust in the peer-to-peer relationship. ‍
Career reflection: Companies that reward top performers with sabbaticals allow them to reflect on their careers and come up with new ideas. Organizations must implement this as one of their employee retention ideas. This shows them how much the organization treasures their continued contributions and cares about their personal aspirations.
‍Employee involvement: Hold town hall sessions or small group discussions about how to improve customer experience, and act on employees' ideas. This can help employees feel they are directly impacting the lives of others, which can contribute to higher retention rates. ‍
Transparency and trust: A well-established, well-executed employee retention strategy is a key competitive differentiator. Establishing policies and programs aimed at reducing employee turnover can help build trust and establish an engaged workforce.

What is a good employee retention rate?

As a thumb rule, an employee retention rate of 90% or higher is considered good, meaning a company should aim to maintain its average employee turnover rate at least 10% or even lower.

Retention (number of employees who stay) and turnover (number of employees who leave) are two sides of the same coin, which are crucial HR KPIs.

A 100% retention rate may not be achievable because some employees who quit might be poor performers too, which only paves the way for high-performing talents to spend less time on training and be more engaged.

According to BLS, the average retention rate in 2021 was around 47.2%, but the individual rate differs by industry and sector. Food services, high-tech, and retail businesses typically have higher turnover rates than other industries.

An organization's ideal turnover rate and retention rate depend on various factors. These include your:

Historical turnover rate
Internal promotion rate
The industry you are in

Unless you don't take the time to factor in these metrics, you won't have an accurate picture of how your business handles its retention and turnover.

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What is an employee retention strategy?

An employee retention strategy is an organization's plan to reduce turnover rates, increase retention, prevent attrition, and foster engagement.

Although turnover at any company is inevitable, creating a retention strategy helps prevent voluntary turnover as much as possible. It also saves an organization on time and cost. After all, it is easier and less expensive to develop your current employees than to hire new people.

What are the best practices for improving employee relations?

When employees feel valued, respected, and supported, they are more likely to be engaged, productive, and committed to the company's success. Here are some key employee relations strategies to cultivate a positive work environment:
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Create an environment of trust and respect: Foster an atmosphere where employees feel comfortable expressing themselves, voicing concerns, and offering ideas. This builds trust and fosters a sense of psychological safety, which is crucial for open communication and collaboration.
Encourage open communication: Maintain clear and consistent communication channels that flow both upwards and downwards. Encourage employee feedback through surveys, focus groups, or one-on-one meetings. Regularly share company news, updates, and goals to keep employees informed and engaged.
Invest in employee development: Provide opportunities for career development through training programs, mentorship initiatives, and tuition reimbursement. By helping employees develop their skills and knowledge, you demonstrate a commitment to their growth and future within the company.
Recognize and reward achievements: Publicly acknowledge and appreciate employee contributions, big and small. Employee recognition programs can boost morale and motivate employees to continue exceeding expectations.
Promote work-life balance: Offer flexible working arrangements, such as remote work options, flexible hours, or compressed workweeks, to help employees manage their personal and professional responsibilities. This demonstrates a commitment to employee well-being and helps reduce stress.
Empower employees: Give employees ownership over their work and decision-making processes. This fosters a sense of autonomy and accountability, leading to increased engagement and job satisfaction.
Foster a culture of collaboration: Create opportunities for teamwork and collaboration across departments. This not only improves communication and problem-solving but also builds stronger relationships among team members.
Promote diversity and inclusion: Cultivate a workplace that values and embraces diversity in all its forms. This fosters a sense of belonging and ensures everyone feels respected and valued for their unique contributions.

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What factors affect employee retention?

Here are some key factors that affect employee retention:

Low employee morale: Lack of employee morale is highly contagious. It rapidly spreads to others and brings down their productivity levels too.
No career growth: No employee enjoys doing the same old tasks every day, especially when there's no scope for growth or progress. Eventually, it creates career insecurities, triggering them to hunt for other better opportunities.
Lack of timely recognition: Organizations that don't recognize employees' efforts must be prepared to see their top performers walk out for other opportunities.
Poor relationships with managers and peers: A good paycheck and a few perks won't cut it. Employees spend most of their time at work, and a healthy business relationship is crucial to thriving in a workplace. ‍
Ignoring employee wellness: If an organization fails to offer proper well-being, they won't hesitate to look elsewhere.

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What are the main drivers for employee retention?

You can't tie employees down. So, how to fix your turnover numbers? If that's what you're struggling with, then try focusing on these key drivers:
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Individual and organizational alignment: Employees should understand a company's goals and their role in accomplishing them. To work in tandem, a company must have a positive culture and effective communication that outlines every employee's roles and goals. When objectives are lined up, engagement soars. Employees who embrace the core values see a more significant purpose at work and stay longer.
Rewards and recognition: Honest recognition and rewards are the core pillars of a dynamic, healthy talent retention strategy. Awarding top performers makes them feel valued and builds loyalty toward the organization.
Timely appreciation: Appreciate employees in front of everyone and on time reinforces positive behaviors. Even simple gestures like 'thank you,' 'you've done a great job,' or 'congratulations' can boost their morale.‍
Periodic surveys: Many employees report a significant disconnect between themselves and their superiors. This disconnect is apparent in organizations where HRs and managers fail to know their pulse or ask for feedback. To understand what employees want, just ask. Take periodic surveys encompassing everything—from work environment to goal setting and management styles.

Pro Tip:

Retain your top talent by creating the Best Place to Work. Listen to your employees, resolve their concerns, and engage them with Empuls so they are happy, motivated, and stay longer.

Talk to our engagement expert today!

How to measure employee retention?

Employee retention is generally expressed as a statistic where the percentage signifies the number of employees who prefer to stay in an organization for a fixed duration (example: a quarter/half year/yearly).

Here’s the formula to measure employee retention:

Employee retention rate = (Total no. of employees – Total no. of employees who quit ÷ Total no. of employees) X 100

Example: Assuming that you have 350 employees in your organization with 40 employees quitting every year on average, then your employee rate will be the below:

Employee retention % = (350 - 40 / 350) x 100

Employee retention % = (0.88) x 100

Employee retention % = 88.57‍

Employee retention rate= 88.57%

What are the best practices for improving employee retention?

The best practices for improving employee retention are
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Salary and bonuses: Ensure that your compensation packages are competitive within your industry and region. Consider regular salary reviews and performance-based bonuses.
Benefits: Offer comprehensive benefits packages that include health insurance, retirement plans, paid time off, and other perks like gym memberships or childcare support.
Training and education: Provide ongoing training and professional development opportunities. This can include workshops, online courses, and tuition reimbursement programs.
Career pathing: Create clear career paths and progression opportunities within the organization. Help employees understand how they can advance their careers.
Flexible work arrangements: Offer flexible working hours, remote work options, and compressed work weeks. This helps employees manage their personal and professional lives better.
Encourage time Off: Promote the importance of taking vacations and breaks to prevent burnout.
Inclusivity and diversity: Foster an inclusive environment where diversity is celebrated. Ensure that all employees feel valued and respected.
Employee recognition: Implement programs to recognize and reward employees’ hard work and achievements. This can include formal awards, shout-outs in meetings, or appreciation events.
Training for managers: Ensure managers are well-trained in leadership skills, including communication, conflict resolution, and team building.
Regular feedback: Encourage managers to provide regular, constructive feedback and to hold one-on-one meetings with team members to discuss their progress and any concerns.
Involvement in decision-making: Involve employees in decision-making processes, especially those that affect their work. This can increase their sense of ownership and commitment.
Team building activities: Organize regular team-building activities to strengthen relationships and improve collaboration.
Physical workspace: Create a comfortable and safe physical workspace. This includes ergonomic furniture, sufficient lighting, and a clean environment.
Mental health support: Provide resources and support for mental health, such as counseling services, mental health days, and stress management programs.
Transparency: Maintain open lines of communication between management and staff. Share company news, changes, and updates regularly.
Feedback mechanisms: Establish channels for employees to provide feedback anonymously if needed. This can help identify issues before they lead to turnover.
Comprehensive onboarding: Develop a thorough onboarding process to help new hires integrate into the company culture and understand their roles.
Mentorship programs: Pair new employees with mentors to guide them through their initial period at the company.
Employee surveys: Conduct regular employee satisfaction and engagement surveys to gauge how employees feel about their work and the company.
Data-driven decisions: Use the data collected from surveys and other feedback mechanisms to make informed decisions about changes and improvements.

Enquêtes sur le pouls des employés :

Il s'agit d'enquêtes courtes qui peuvent être envoyées fréquemment pour vérifier rapidement ce que vos employés pensent d'un sujet. L'enquête comprend moins de questions (pas plus de 10) afin d'obtenir rapidement des informations. Elles peuvent être administrées à intervalles réguliers (mensuels/hebdomadaires/trimestriels).

Rencontres individuelles :

Organiser périodiquement des réunions d'une heure pour discuter de manière informelle avec chaque membre de l'équipe est un excellent moyen de se faire une idée précise de ce qui se passe avec eux. Comme il s'agit d'une conversation sûre et privée, elle vous permet d'obtenir de meilleurs détails sur un problème.

eNPS :

L'eNPS (employee Net Promoter score) est l'un des moyens les plus simples et les plus efficaces d'évaluer l'opinion de vos employés sur votre entreprise. Il comprend une question intrigante qui permet d'évaluer la loyauté. Voici un exemple de questions posées dans le cadre de l'eNPS Quelle est la probabilité que vous recommandiez notre entreprise à d'autres personnes ? Les employés répondent à l'enquête eNPS sur une échelle de 1 à 10, où 10 signifie qu'ils sont "très susceptibles" de recommander l'entreprise et 1 signifie qu'ils sont "très peu susceptibles" de la recommander.

Sur la base des réponses, les salariés peuvent être classés dans trois catégories différentes :

Promoteurs
Employés qui ont répondu positivement ou qui sont d'accord.
Détracteurs
Employés qui ont réagi négativement ou qui ont exprimé leur désaccord.
Passives
Les employés qui sont restés neutres dans leurs réponses.

What are the best practices employee retention strategies?

In today's competitive job market, retaining your best employees is crucial for organizational success. Here are some of the most effective employee retention strategies to keep your top talent engaged and satisfied:
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Competitive compensation and benefits: Offer a compensation package that is competitive with the market rate for similar positions in your industry and location. This includes a fair base salary, comprehensive benefits package (health insurance, paid time off, retirement plans), and potential for bonuses or profit sharing. Competitive compensation demonstrates your value for your employees and helps attract and retain top talent.
Invest in employee well-being: Prioritize employee well-being by offering programs and initiatives that support their physical and mental health. This could include health and wellness programs, on-site fitness facilities, employee assistance programs (EAPs), and flexible work arrangements to promote work-life balance. By investing in employee well-being, you create a healthier and happier workforce, reducing burnout and absenteeism.
Foster a culture of recognition and appreciation: Publicly acknowledge and appreciate employee contributions. Implement employee recognition programs that celebrate achievements, both big and small. This can take the form of verbal praise, peer-to-peer recognition awards, or bonus structures tied to performance. Recognition motivates employees, reinforces positive behaviors, and demonstrates that their hard work is valued.
Provide opportunities for growth and development: Invest in employee development by offering opportunities for learning and skill-building. This could include training programs, mentorship initiatives, tuition reimbursement programs, or participation in conferences and workshops. By helping employees develop their skills and knowledge, you not only improve their performance but also keep them engaged and interested in staying with the company.
Create a positive and supportive work environment: Cultivate a work environment that is positive, supportive, and respectful. This includes promoting open communication, encouraging teamwork and collaboration, and fostering a sense of belonging. Employees who feel valued, respected, and supported by their colleagues and managers are more likely to be engaged and satisfied in their roles.

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What are the different employee retention programs?

Here are some of the most effective employee retention programs companies can implement:
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‍Employee recognition programs: Regularly recognizing and rewarding employees for their hard work, accomplishments, and contributions constitutes an employee retention program, helping boost morale, engagement and retention. This could include: peer-to-peer recognition systems, spot bonuses or gift cards, employee of the month awards, and milestone celebrations for work anniversaries.
‍Learning and development employee retention programs: Providing opportunities for employees to grow their skills, gain new knowledge, and advance their careers within the company is crucial for retention. Consider offering: tuition reimbursement for job-related education, in-house training sessions and workshops.
‍Health and wellness employee retention programs: Showing employees that their physical, mental and emotional wellbeing is a top priority can increase loyalty and retention. Popular wellness perks include: Gym membership discounts or on-site fitness facilities, stress management and resilience training, healthy snacks and meals in the office, smoking cessation and weight loss programs, and employee assistance programs for mental health support.

What are the 4 pillars of employee retention?

By focusing on these four crucial pillars, you can create a work environment that fosters positive employee relationships and helps retain top talent:
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Employee engagement: When employees are engaged, they are invested in their work and the company's success. This translates to higher productivity, innovation, and customer satisfaction.
Employee experience: The entire employee journey, from onboarding to exit, should be positive and enriching. This includes providing clear communication, growth opportunities, and a supportive work environment.
Employee well-being: Organizations that prioritize employee well-being see a significant return on investment. This includes offering competitive benefits packages, promoting work-life balance, and fostering a healthy work environment.
Employee development: Investing in employee development shows a commitment to their future within the company. Providing opportunities for learning and growth keeps employees motivated and engaged.

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Plateforme d'engagement et de reconnaissance à la pointe de l'industrie

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