Enquête de satisfaction des employés
An employee satisfaction survey is a structured questionnaire used to measure how happy and content employees are in their jobs.
Whether you're creating a new employee job satisfaction survey, looking for the right employee satisfaction survey template, or exploring anonymous employee satisfaction surveys, this glossary answers common questions and provides practical guidance for HR teams.
What is an employee satisfaction survey?
An employee satisfaction survey is a tool companies use to measure employees’ contentment, engagement, and opinions about their workplace experience.
- Helps evaluate company culture and leadership
- Covers satisfaction with job role, compensation, and work environment
- Conducted regularly to maintain employee morale and reduce turnover
Why is an employee satisfaction survey important?
These surveys offer insight into how employees feel, helping companies act on concerns before they turn into retention issues.
- Identifies pain points in workplace culture or management
- Improves employee retention through data-driven actions
- Promotes transparency and two-way feedback
- Builds trust by showing that employee input is valued
- Aligns employee needs with organizational goals
Who should participate in employee satisfaction surveys?
All employees across departments, tenure levels, and roles should be included to ensure a comprehensive view of satisfaction.
- Salariés à temps plein et à temps partiel
- Remote and on-site teams
- All levels—from entry-level to leadership
- Newly onboarded employees (after initial period)
When should you conduct an employee satisfaction survey?
Timing depends on the company's size and culture, but regular check-ins can help keep a pulse on morale.
- Quarterly or biannually for larger teams
- Post-onboarding to measure early impressions
- After major organizational changes
- Year-end reviews to inform strategy
Where are employee satisfaction surveys conducted?
Surveys can be run through various digital platforms or tools, often as part of HR management systems.
- HR software like SurveyMonkey, Google Forms, or Culture Amp
- Anonymous platforms for open feedback
- Integrated within internal company portals
- Mobile apps for distributed or field teams
What are common employee satisfaction survey questions?
Good employee satisfaction survey questions help assess different aspects of the employee experience.
- How satisfied are you with your current role and responsibilities?
- Do you feel your work is recognized and appreciated?
- How would you rate communication within your team?
- Do you see opportunities for career growth here?
- How likely are you to recommend this company to others?
What are examples of employee satisfaction surveys?
Employee satisfaction survey examples vary by goal but typically cover job clarity, feedback, leadership, and environment.
- Pulse surveys for quick feedback
- Annual engagement surveys
- Post-training or post-onboarding surveys
- Surveys focused on DEI or workplace wellbeing
What is an employee satisfaction survey template?
An employee satisfaction survey template provides a ready-made structure of questions and formats to help HR teams quickly launch surveys.
- Contains a mix of rating scale and open-ended questions
- Usually customizable by role or department
- Often provided by HR software or survey platforms
- Saves time while ensuring important areas are covered
Are employee satisfaction surveys really anonymous?
While many claim to be, not all employee satisfaction surveys are truly anonymous. It depends on how the tool is set up.
- Surveys using third-party platforms are more secure
- Anonymity should be clearly communicated
- Avoid tracking IPs or emails unless transparency is given
- Anonymity builds trust and increases participation
What are good questions for employee satisfaction surveys?
Questions for employee satisfaction surveys should touch on engagement, recognition, leadership, and work-life balance.
- Vous sentez-vous soutenu par votre responsable ?
- Are your skills being fully utilized?
- Is there a healthy balance between work and personal life?
- Do you receive regular feedback on performance?
- Are you satisfied with your compensation and benefits?
How do you conduct an effective employee satisfaction survey?
A good survey for employee satisfaction must be easy to complete, relevant, and encourage honesty through anonymity and clarity.
- Use short, specific questions that cover key satisfaction drivers
- Allow anonymity to ensure honest responses
- Communicate the purpose and next steps clearly
- Use digital tools for easy tracking and follow-up
- Analyse results and share action plans
How do you analyse employee satisfaction survey results?
Analysis of employee satisfaction survey results should be structured and action-oriented, highlighting patterns and gaps across teams.
- Group responses by themes (communication, leadership, etc.)
- Use scoring and benchmarks to identify low areas
- Compare trends over time for progress tracking
- Share key takeaways with employees and plan improvements
- Follow up with focus groups for deeper insights
Enquêtes sur le pouls des employés :
Il s'agit d'enquêtes courtes qui peuvent être envoyées fréquemment pour vérifier rapidement ce que vos employés pensent d'un sujet. L'enquête comprend moins de questions (pas plus de 10) afin d'obtenir rapidement des informations. Elles peuvent être administrées à intervalles réguliers (mensuels/hebdomadaires/trimestriels).
Rencontres individuelles :
Organiser périodiquement des réunions d'une heure pour discuter de manière informelle avec chaque membre de l'équipe est un excellent moyen de se faire une idée précise de ce qui se passe avec eux. Comme il s'agit d'une conversation sûre et privée, elle vous permet d'obtenir de meilleurs détails sur un problème.
eNPS :
L'eNPS (employee Net Promoter score) est l'un des moyens les plus simples et les plus efficaces d'évaluer l'opinion de vos employés sur votre entreprise. Il comprend une question intrigante qui permet d'évaluer la loyauté. Voici un exemple de questions posées dans le cadre de l'eNPS Quelle est la probabilité que vous recommandiez notre entreprise à d'autres personnes ? Les employés répondent à l'enquête eNPS sur une échelle de 1 à 10, où 10 signifie qu'ils sont "très susceptibles" de recommander l'entreprise et 1 signifie qu'ils sont "très peu susceptibles" de la recommander.
Sur la base des réponses, les salariés peuvent être classés dans trois catégories différentes :
- Promoteurs
Employés qui ont répondu positivement ou qui sont d'accord. - Détracteurs
Employés qui ont réagi négativement ou qui ont exprimé leur désaccord. - Passives
Les employés qui sont restés neutres dans leurs réponses.
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