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Glossaire

Glossaire des termes relatifs à la gestion des ressources humaines et aux avantages sociaux

Table des matières

Fuel Rewards

Fuel rewards is a type of incentive program often offered by gas stations or credit card companies. The program allows members to earn rewards, typically in the form of discounts or points, for each gallon of fuel purchased. These rewards can then be redeemed for future fuel purchases, effectively reducing the cost of gas.

What are fuel rewards?

Fuel rewards are incentives provided by certain programs or companies to encourage fuel purchases. These rewards can include discounts, cash back, or loyalty points specifically related to fuel purchases at gas stations.

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Who is eligible for fuel rewards?

Eligibility for fuel rewards typically depends on the specific terms and conditions of the program. Generally, anyone who enrolls in the program and meets the requirements (such as making qualifying purchases) can earn fuel rewards. Some programs may have additional eligibility requirements, such as a minimum age or a specific geographic location.

What can fuel rewards be used for?

Fuel rewards are typically used to save money on fuel purchases. When you accumulate a certain amount of rewards, you can redeem them at participating gas stations for a discount on your fuel purchase. The amount of the discount will depend on the number of rewards you have accumulated.

How do fuel rewards work?

Fuel rewards programs are designed to provide consumers with incentives and discounts on fuel purchases. These programs are often offered by retailers, grocery stores, or financial institutions and aim to encourage customer loyalty. 

Here's how fuel rewards typically work:

1. Enrollment

To participate in a fuel rewards program, individuals usually need to enroll or sign up for the program. Enrollment may be free, and participants are often required to provide basic information such as their name, contact details, and sometimes a loyalty card or membership number.

2. Earn points or discounts

Members of fuel rewards programs earn points or discounts based on specific criteria. Common methods of earning rewards include:

  • Spending at participating retailers: Members earn points or discounts based on their spending at partner retailers, grocery stores, or other participating businesses.
  • Making qualified purchases: Some programs may offer fuel rewards for making specific qualified purchases, such as buying particular products or spending a certain amount of money.
  • Accumulating rewards: As customers make eligible purchases, they accumulate rewards in the form of points or discounts. These rewards are often tracked electronically, either through a loyalty card, a mobile app, or by linking the program to a credit or debit card.

3. Redemption at participating fuel stations

Accumulated rewards can typically be redeemed at participating fuel stations. This is usually done by presenting a loyalty card or entering relevant information at the fuel pump. The discounts or points are then applied to the current fuel purchase.

4. Program partnerships

Fuel rewards programs often have partnerships with specific fuel station chains. Members can redeem their rewards only at these partnered stations. It's essential to be aware of the network of participating locations to maximize the benefits.

5. Stacking discounts

Some fuel rewards programs allow members to stack discounts. For example, if a member has earned both grocery rewards and credit card rewards, they might be able to apply both discounts to a single fuel purchase for greater savings.

6. Expiration and usage limits

Rewards earned through fuel rewards programs may have expiration dates or limits on how they can be used. It's important for members to be aware of any time constraints or restrictions to ensure they make the most of their earned rewards.

7. Communication of offers

Members of fuel rewards programs often receive communications about special promotions, bonus point opportunities, or exclusive offers. Staying informed about these promotions can help members maximize their rewards.

How can one earn fuel rewards?

Fuel rewards can be earned through various methods depending on the program. Some common ways include making purchases at specific gas stations, spending at partnered businesses, or using a specific credit card. The rewards are usually accumulated over time and can be redeemed for discounts on fuel purchases.

Enquêtes sur le pouls des employés :

Il s'agit d'enquêtes courtes qui peuvent être envoyées fréquemment pour vérifier rapidement ce que vos employés pensent d'un sujet. L'enquête comprend moins de questions (pas plus de 10) afin d'obtenir rapidement des informations. Elles peuvent être administrées à intervalles réguliers (mensuels/hebdomadaires/trimestriels).

Rencontres individuelles :

Organiser périodiquement des réunions d'une heure pour discuter de manière informelle avec chaque membre de l'équipe est un excellent moyen de se faire une idée précise de ce qui se passe avec eux. Comme il s'agit d'une conversation sûre et privée, elle vous permet d'obtenir de meilleurs détails sur un problème.

eNPS :

L'eNPS (employee Net Promoter score) est l'un des moyens les plus simples et les plus efficaces d'évaluer l'opinion de vos employés sur votre entreprise. Il comprend une question intrigante qui permet d'évaluer la loyauté. Voici un exemple de questions posées dans le cadre de l'eNPS Quelle est la probabilité que vous recommandiez notre entreprise à d'autres personnes ? Les employés répondent à l'enquête eNPS sur une échelle de 1 à 10, où 10 signifie qu'ils sont "très susceptibles" de recommander l'entreprise et 1 signifie qu'ils sont "très peu susceptibles" de la recommander.

Sur la base des réponses, les salariés peuvent être classés dans trois catégories différentes :

  • Promoteurs
    Employés qui ont répondu positivement ou qui sont d'accord.
  • Détracteurs
    Employés qui ont réagi négativement ou qui ont exprimé leur désaccord.
  • Passives
    Les employés qui sont restés neutres dans leurs réponses.

Who should I contact if I have issues in my fuel rewards?

If you have any issues with your fuel rewards, such as not being able to redeem them or not receiving rewards for qualifying purchases, you should contact the customer service department of the company that runs the fuel rewards program. They should be able to assist you with any problems or questions you have about the program.

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