Glossaire

Glossaire des termes relatifs à la gestion des ressources humaines et aux avantages sociaux

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Intranet App

An intranet app is a secure internal tool that helps organizations manage communication, collaboration, and knowledge sharing among employees. It acts as a centralized platform for accessing company news, documents, tools, and updates—anytime, anywhere. Intranet apps improve productivity, streamline workflows, and foster a more connected and informed workplace.

What is an intranet app?

An intranet app is a digital platform or software application used within organizations to facilitate internal communication, document sharing, collaboration, and employee engagement. It acts as a centralized hub where employees can access company news, tools, policies, and shared resources—securely and efficiently.

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Why is an intranet app important?

An intranet app improves transparency, boosts productivity, and fosters a connected workplace culture. It helps reduce dependency on emails and disconnected tools by consolidating information in one place.

Streamlines communication across teams and departments
Encourages knowledge sharing and collaboration
Enhances employee experience and engagement
Reduces time spent searching for information

When should you use an intranet app?

An intranet app becomes essential as organizations grow, go remote, or require better internal coordination.

During onboarding and training
While managing distributed or hybrid teams
For hosting internal documents, updates, and calendars
To run surveys, recognition programs, or team forums

Where is an intranet app used?

Intranet apps are widely used across all industries and company sizes. They support both office-based and remote employees by offering anytime, anywhere access.

In tech, healthcare, finance, education, and manufacturing sectors
Within HR, IT, sales, and leadership departments
On mobile, desktop, or tablet devices

Who uses an intranet app?

All employees—from new hires to senior leaders—use intranet apps to stay informed, collaborate, and complete work-related tasks.

HR teams for policies, onboarding, and announcements
Managers for project coordination and communication
Employees for access tools, forms, and updates
IT teams for support, documentation, and ticketing

What security measures should be considered when choosing an intranet app?

When selecting an intranet app, organizations must prioritize data protection and secure access for employees. The following security measures are essential:

Data encryption: Safeguards information in transit from unauthorized access.
Single sign-on (SSO): Simplifies secure access through a single login.
Access control: Limits data access based on user roles and responsibilities.
Regular security audits: Helps identify and fix vulnerabilities proactively.
Compliance certification: Ensures adherence to standards like GDPR or HIPAA.
Multi-factor authentication (MFA): Adds an extra layer of user verification.
Firewall and antivirus protection: Defends against malware and cyber threats.
Monitoring and reporting: Tracks suspicious activity and user behavior.
Regular updates and patching: Protects against new security threats.
User training: Educates employees on best practices to avoid security breaches.

Enquêtes sur le pouls des employés :

Il s'agit d'enquêtes courtes qui peuvent être envoyées fréquemment pour vérifier rapidement ce que vos employés pensent d'un sujet. L'enquête comprend moins de questions (pas plus de 10) afin d'obtenir rapidement des informations. Elles peuvent être administrées à intervalles réguliers (mensuels/hebdomadaires/trimestriels).

Rencontres individuelles :

Organiser périodiquement des réunions d'une heure pour discuter de manière informelle avec chaque membre de l'équipe est un excellent moyen de se faire une idée précise de ce qui se passe avec eux. Comme il s'agit d'une conversation sûre et privée, elle vous permet d'obtenir de meilleurs détails sur un problème.

eNPS :

L'eNPS (employee Net Promoter score) est l'un des moyens les plus simples et les plus efficaces d'évaluer l'opinion de vos employés sur votre entreprise. Il comprend une question intrigante qui permet d'évaluer la loyauté. Voici un exemple de questions posées dans le cadre de l'eNPS Quelle est la probabilité que vous recommandiez notre entreprise à d'autres personnes ? Les employés répondent à l'enquête eNPS sur une échelle de 1 à 10, où 10 signifie qu'ils sont "très susceptibles" de recommander l'entreprise et 1 signifie qu'ils sont "très peu susceptibles" de la recommander.

Sur la base des réponses, les salariés peuvent être classés dans trois catégories différentes :

Promoteurs
Employés qui ont répondu positivement ou qui sont d'accord.
Détracteurs
Employés qui ont réagi négativement ou qui ont exprimé leur désaccord.
Passives
Les employés qui sont restés neutres dans leurs réponses.

What metrics should organizations use to evaluate the effectiveness of their intranet app?

To assess an intranet app’s impact, track a mix of user activity, engagement, and productivity metrics:

User behavior: Track unique visitors, page views, and session duration.
User friendliness: Use surveys to evaluate navigation ease and user satisfaction.
Mobile usage: Monitor access via mobile devices to ensure accessibility.
Employee engagement: Measure likes, shares, comments, and discussion participation.
Productivity metrics: Assess task completion rates and project timelines.
Bounce rate and exit pages: Identify content that fails to engage.
Content usage: Track uploads, downloads, and content update frequency.

Impact on other platforms: Evaluate reduced reliance on email or other tools.

What challenges do organizations face when implementing intranet apps?

Implementing an intranet app comes with a range of technical and organizational hurdles. Common challenges include:

User engagement: Encouraging consistent usage across teams.
Navigation and usability: Designing intuitive interfaces for easy access.
System integration: Aligning the intranet with existing enterprise tools.
Customization and personalization: Meeting the unique needs of diverse teams.
Security concerns: Protecting data with strong security protocols.
Content management: Keeping content fresh, relevant, and well-organized.
Support and maintenance: Providing ongoing tech support and updates.
Cultural resistance: Overcoming hesitancy toward new technologies.
Mobile accessibility: Ensuring smooth access for on-the-go employees.
Measuring effectiveness: Defining clear success metrics and tracking performance.

How does an intranet app work?

Intranet apps are built using intranet platforms or corporate intranet software that offer customizable dashboards, secure login, content management, and integration capabilities.

Features include SSO, mobile access, and robust search
Examples: Microsoft SharePoint, Happeo, Empuls, Simpplr
The best intranet apps offer security, personalization, analytics, and third-party integrations
They can be cloud-based or hosted on-premise, depending on business needs

How do intranet apps enhance employee communication?

Intranet apps play a central role in improving internal communication and collaboration. Key benefits include:

Centralized communication hub: Combines news, updates, and resources in one place.
Real-time updates: Delivers announcements and company-wide alerts instantly.
Document management: Ensures quick access to updated, important files.
Collaboration tools: Supports shared workspaces and team discussions.
Social features: Enables likes, comments, and recognition to build community.
Personalized content: Tailors news and updates by role or department.
Mobile accessibility: Allows seamless communication on mobile devices.
Streamlined workflows: Automates notifications and task-related communication.

Feedback mechanisms: Encourages employee input through surveys or suggestion boxes.

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