Istilah Glosari

Glosari Pengurusan Sumber Manusia dan Syarat Faedah Pekerja

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Employee Culture Survey

An employee culture survey serves as an essential tool for understanding the underlying sentiments and perceptions that shape your workplace. By delving into the nuances of your workplace culture, you can glean insights into what drives employee engagement, satisfaction, and overall morale.

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What is an employee culture survey?

An employee culture survey is a structured questionnaire designed to gather insights from employees about their perceptions, attitudes, and experiences within the organization. The primary aim is to evaluate the workplace culture and identify factors that influence employee satisfaction and engagement.

This survey typically covers various aspects such as diversity, equity, and inclusion, communication practices, leadership effectiveness, and the overall work environment.

By analyzing survey responses, organizations can identify areas that require attention and take actionable steps to foster a strong company culture.

Dengar, kenali, anugerah dan kekalkan pekerja anda dengan perisian penglibatan Pekerja kami

What questions are asked in a culture survey?

Employee culture surveys include a range of questions aimed at uncovering different facets of the workplace environment. Common employee survey questions might include:

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1. Overall satisfaction

How would you rate your overall satisfaction with the company?
Do you strongly agree that the company values your contributions?

2. Work-life balance

Do you feel the company supports maintaining a healthy work-life balance?
Do you strongly agree that your workload is manageable?

3. Leadership and management‍

How effective is communication from leadership?
Do you feel that management supports diversity, equity, and inclusion initiatives?

4. Work environment

How would you describe the positive work environment at your workplace?
Do you strongly agree that the company provides a safe and supportive work setting?

5. Company values and goals

Do you understand the organizational goals and how your work contributes to them?
Do you believe the company’s values align with your personal values?

6. Employee engagement

How engaged do you feel in your daily work tasks?
Do you feel encouraged to provide employee feedback?

7. Development and growth

Are there sufficient opportunities for professional growth and development?
Do you strongly agree that the company invests in employee training and development?

8. Recognition and rewards

How often are your achievements recognized by the management?
Do you feel the reward system is fair and motivating?

What is the objective of an employee culture survey?

The primary objective of an employee culture survey is to evaluate and enhance the organizational culture. Specific goals include:

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Identifying areas for improvement: The survey aims at identifying areas within the organization that require change or enhancement. By gathering survey responses, management can pinpoint issues such as poor communication, lack of support for work-life balance, or inadequate inclusion practices. ‍
Enhancing employee satisfaction and engagement: A key objective is to understand factors affecting employee satisfaction and employee engagement. By addressing concerns raised in the survey, the organization can foster a more motivated and productive workforce. ‍
Aligning with organizational goals: The survey helps ensure that the company’s culture aligns with its organizational goals and values. It checks whether the existing culture supports the strategic direction of the company. ‍
Promoting diversity, equity, and inclusion: Understanding perceptions around diversity, equity, and inclusion initiatives helps in creating a more inclusive environment where all employees feel valued and respected. ‍
Attracting and retaining talent: A well-conducted survey provides insights that help create a positive company culture, which is crucial for attracting and retaining top talent.

What is the purpose of the employee culture survey?

The purpose of an employee culture survey is multifaceted, focusing on several critical areas to enhance organizational performance and employee well-being. Key purposes include:

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Identifying areas for improvement: The survey helps in identifying areas for improvement within the organization’s culture. By analyzing survey responses, management can pinpoint specific issues and develop targeted action plans to address them. ‍
Aligning organizational goals: Ensuring that the workplace culture supports the company’s organizational goals is crucial. The survey provides insights into whether employees understand and feel connected to these goals, fostering a unified direction. ‍
Improving employee experience: Gathering employee feedback on various aspects of the workplace helps in enhancing the overall employee experience. This can include improving communication, leadership practices, and opportunities for professional growth. ‍
Supporting work-life balance: The survey assesses how well the organization supports maintaining a healthy work life balance. This is essential for employee well-being and productivity, leading to a more satisfied and committed workforce. ‍
Promoting a positive company culture: Understanding what contributes to a positive company culture enables organizations to reinforce these elements. This can lead to a more cohesive and motivated team. ‍
Enhancing diversity, equity, and inclusion: By including questions about diversity, equity, and inclusion, the survey ensures that all voices are heard and valued, promoting a fair and inclusive workplace. ‍
Measuring employee satisfaction and engagement: Regularly assessing employee satisfaction and employee engagement helps in monitoring the health of the organization’s culture and making informed decisions to keep employees motivated and committed.

Why is the employee culture survey conducted?

An employee culture survey is conducted to gain a comprehensive understanding of the workplace environment and to evaluate the underlying values, beliefs, and behaviors that shape an organization’s culture. The survey aims to collect insights that help in:

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Evaluating work culture: Work culture surveys assess how well the current culture aligns with the organization’s values and organizational goals. This helps in maintaining a strong company culture that supports strategic objectives. ‍
Enhancing employee satisfaction: By understanding the factors that affect employee satisfaction, organizations can implement changes to improve the overall employee experience. When employees feel valued and engaged, it positively impacts their productivity and morale. ‍
Fostering a positive work environment: The survey helps in creating and maintaining a positive work environment where employees can thrive. Questions may explore aspects such as maintaining a healthy work life balance, recognition, and support systems within the workplace. ‍
Promoting diversity, equity, and inclusion: Workplace culture surveys often include questions about diversity, equity, and inclusion to ensure that all employees feel respected and valued, regardless of their background. This promotes a culture of inclusivity and equity. ‍
Driving employee engagement: By measuring employee engagement levels, organizations can identify what motivates their workforce and take steps to increase engagement. Engaged employees are more productive, innovative, and committed to the company. ‍
Attracting and retaining talent: A positive company culture is a key factor in the ability to attract and retain top talent. Insights from the survey can help in making the organization more appealing to current and prospective employees.

How do you measure employee culture?

Measuring employee culture involves a systematic approach to evaluating the values, beliefs, and behaviors that define an organization's work environment. Here are key methods to effectively measure employee culture:

Work culture surveys: Deploy workplace culture surveys with a variety of employee survey questions that assess different dimensions of the culture. Questions might gauge employee perceptions on diversity, equity, and inclusion, leadership effectiveness, and the overall employee experience. For example, a question might ask employees to rate their agreement with statements like, "I strongly agree that the company supports a positive work environment." ‍
Employee engagement metrics: Measure employee engagement through surveys that ask about employees' emotional and psychological investment in their work. Higher engagement typically indicates a positive company culture. Questions could include, "How engaged do you feel in your daily work tasks?" or "Do you feel your contributions align with the organizational goals?" ‍
Employee feedback and focus groups: Collect direct employee feedback through anonymous surveys and structured focus groups. These methods provide qualitative insights into how employees feel about the culture and can uncover deeper issues that might not surface in quantitative surveys. ‍
Performance and retention data: Analyze performance metrics and turnover rates. High performance and low turnover are often indicators of a strong company culture. Examine whether the company is able to attract and retain top talent effectively. ‍
Observational methods: Use observational techniques and audits to assess behaviors and interactions within the workplace. Observing how employees interact with each other and with management can provide insights into the positive work environment and adherence to cultural values.

Tinjauan nadi pekerja:

Ini ialah tinjauan pendek yang boleh dihantar dengan kerap untuk menyemak pendapat pekerja anda tentang sesuatu isu dengan cepat. Tinjauan ini mengandungi kurang soalan (tidak lebih daripada 10) untuk mendapatkan maklumat dengan cepat. Ini boleh diberikan secara berkala (bulanan/mingguan/suku tahunan).

Pertemuan satu lawan satu:

Mengadakan mesyuarat berkala selama sejam untuk sembang tidak rasmi dengan setiap ahli pasukan ialah cara terbaik untuk memahami apa yang berlaku dengan mereka. Memandangkan ia adalah perbualan yang selamat dan peribadi, ia membantu anda mendapatkan butiran yang lebih baik tentang sesuatu isu.

eNPS:

eNPS (skor Promoter Bersih pekerja) ialah salah satu cara paling mudah lagi berkesan untuk menilai pendapat pekerja anda tentang syarikat anda. Ia termasuk satu soalan menarik yang mengukur kesetiaan. Contoh soalan eNPS termasuk: Sejauh manakah anda mengesyorkan syarikat kami kepada orang lain? Pekerja menjawab tinjauan eNPS pada skala 1-10, di mana 10 menandakan mereka 'berkemungkinan besar' mengesyorkan syarikat dan 1 menandakan mereka 'sangat tidak mungkin' mengesyorkannya.

Berdasarkan maklum balas, pekerja boleh diletakkan dalam tiga kategori berbeza:

Penganjur
Pekerja yang telah bertindak balas secara positif atau bersetuju.
Pengkritik
Pekerja yang telah bertindak balas secara negatif atau tidak bersetuju.
pasif
Pekerja yang kekal neutral dengan jawapan mereka.

How to test employee culture survey?

To ensure the effectiveness of an employee culture survey, it is important to test it thoroughly before full deployment. Here are steps to test the survey:

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Pilot testing: Conduct a pilot test with a small group of employees. This helps in identifying any confusing or ambiguous questions. Based on their feedback, refine the questions to ensure clarity and relevance. ‍
Seek feedback from stakeholders: Involve HR professionals, team leaders, and other stakeholders in reviewing the survey. Their insights can help improve the survey’s comprehensiveness and alignment with organizational goals. ‍
Validate survey questions: Ensure that the employee survey questions are valid and reliable. This can involve statistical testing to confirm that the questions effectively measure the intended aspects of the culture. ‍
Check for bias: Review the survey to ensure it is free from any biases that might influence survey responses. This includes checking for language that could be interpreted differently by various employee groups. ‍
Test the survey platform: Ensure the digital platform used for the survey is user-friendly and functions correctly. Test all functionalities, such as navigation, question branching, and submission processes. ‍
Analyze pilot data: Analyze the data from the pilot test to identify any patterns or anomalies. This helps in refining the survey before a full rollout.