Glossar Begriffe

Glossar der Begriffe des Personalmanagements und der Sozialleistungen für Arbeitnehmer

Inhaltsübersicht

Intranet App

An intranet app is a secure internal tool that helps organizations manage communication, collaboration, and knowledge sharing among employees. It acts as a centralized platform for accessing company news, documents, tools, and updates—anytime, anywhere. Intranet apps improve productivity, streamline workflows, and foster a more connected and informed workplace.

What is an intranet app?

An intranet app is a digital platform or software application used within organizations to facilitate internal communication, document sharing, collaboration, and employee engagement. It acts as a centralized hub where employees can access company news, tools, policies, and shared resources—securely and efficiently.

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Why is an intranet app important?

An intranet app improves transparency, boosts productivity, and fosters a connected workplace culture. It helps reduce dependency on emails and disconnected tools by consolidating information in one place.

Streamlines communication across teams and departments
Encourages knowledge sharing and collaboration
Enhances employee experience and engagement
Reduces time spent searching for information

When should you use an intranet app?

An intranet app becomes essential as organizations grow, go remote, or require better internal coordination.

During onboarding and training
While managing distributed or hybrid teams
For hosting internal documents, updates, and calendars
To run surveys, recognition programs, or team forums

Where is an intranet app used?

Intranet apps are widely used across all industries and company sizes. They support both office-based and remote employees by offering anytime, anywhere access.

In tech, healthcare, finance, education, and manufacturing sectors
Within HR, IT, sales, and leadership departments
On mobile, desktop, or tablet devices

Who uses an intranet app?

All employees—from new hires to senior leaders—use intranet apps to stay informed, collaborate, and complete work-related tasks.

HR teams for policies, onboarding, and announcements
Managers for project coordination and communication
Employees for access tools, forms, and updates
IT teams for support, documentation, and ticketing

What security measures should be considered when choosing an intranet app?

When selecting an intranet app, organizations must prioritize data protection and secure access for employees. The following security measures are essential:

Data encryption: Safeguards information in transit from unauthorized access.
Single sign-on (SSO): Simplifies secure access through a single login.
Access control: Limits data access based on user roles and responsibilities.
Regular security audits: Helps identify and fix vulnerabilities proactively.
Compliance certification: Ensures adherence to standards like GDPR or HIPAA.
Multi-factor authentication (MFA): Adds an extra layer of user verification.
Firewall and antivirus protection: Defends against malware and cyber threats.
Monitoring and reporting: Tracks suspicious activity and user behavior.
Regular updates and patching: Protects against new security threats.
User training: Educates employees on best practices to avoid security breaches.

Umfragen zum Puls der Mitarbeiter:

Es handelt sich um kurze Umfragen, die häufig verschickt werden können, um schnell zu erfahren, was Ihre Mitarbeiter über ein Thema denken. Die Umfrage umfasst weniger Fragen (nicht mehr als 10), um die Informationen schnell zu erhalten. Sie können in regelmäßigen Abständen durchgeführt werden (monatlich/wöchentlich/vierteljährlich).

Treffen unter vier Augen:

Regelmäßige, einstündige Treffen für ein informelles Gespräch mit jedem Teammitglied sind eine hervorragende Möglichkeit, ein echtes Gefühl dafür zu bekommen, was mit ihnen passiert. Da es sich um ein sicheres und privates Gespräch handelt, können Sie so mehr Details über ein Problem erfahren.

eNPS:

Der eNPS (Employee Net Promoter Score) ist eine der einfachsten, aber effektivsten Methoden, um die Meinung Ihrer Mitarbeiter über Ihr Unternehmen zu ermitteln. Er enthält eine interessante Frage, die die Loyalität misst. Ein Beispiel für eNPS-Fragen sind: Wie wahrscheinlich ist es, dass Sie unser Unternehmen weiter empfehlen? Die Mitarbeiter beantworten die eNPS-Umfrage auf einer Skala von 1 bis 10, wobei 10 bedeutet, dass sie das Unternehmen mit hoher Wahrscheinlichkeit weiterempfehlen würden, und 1 bedeutet, dass sie es mit hoher Wahrscheinlichkeit nicht weiterempfehlen würden.

Anhand der Antworten können die Arbeitnehmer in drei verschiedene Kategorien eingeteilt werden:

Projektträger
Mitarbeiter, die positiv geantwortet oder zugestimmt haben.
Kritiker
Mitarbeiter, die sich negativ geäußert haben oder nicht einverstanden waren.
Passive
Mitarbeiter, die sich bei ihren Antworten neutral verhalten haben.

What metrics should organizations use to evaluate the effectiveness of their intranet app?

To assess an intranet app’s impact, track a mix of user activity, engagement, and productivity metrics:

User behavior: Track unique visitors, page views, and session duration.
User friendliness: Use surveys to evaluate navigation ease and user satisfaction.
Mobile usage: Monitor access via mobile devices to ensure accessibility.
Employee engagement: Measure likes, shares, comments, and discussion participation.
Productivity metrics: Assess task completion rates and project timelines.
Bounce rate and exit pages: Identify content that fails to engage.
Content usage: Track uploads, downloads, and content update frequency.

Impact on other platforms: Evaluate reduced reliance on email or other tools.

What challenges do organizations face when implementing intranet apps?

Implementing an intranet app comes with a range of technical and organizational hurdles. Common challenges include:

User engagement: Encouraging consistent usage across teams.
Navigation and usability: Designing intuitive interfaces for easy access.
System integration: Aligning the intranet with existing enterprise tools.
Customization and personalization: Meeting the unique needs of diverse teams.
Security concerns: Protecting data with strong security protocols.
Content management: Keeping content fresh, relevant, and well-organized.
Support and maintenance: Providing ongoing tech support and updates.
Cultural resistance: Overcoming hesitancy toward new technologies.
Mobile accessibility: Ensuring smooth access for on-the-go employees.
Measuring effectiveness: Defining clear success metrics and tracking performance.

How does an intranet app work?

Intranet apps are built using intranet platforms or corporate intranet software that offer customizable dashboards, secure login, content management, and integration capabilities.

Features include SSO, mobile access, and robust search
Examples: Microsoft SharePoint, Happeo, Empuls, Simpplr
The best intranet apps offer security, personalization, analytics, and third-party integrations
They can be cloud-based or hosted on-premise, depending on business needs

How do intranet apps enhance employee communication?

Intranet apps play a central role in improving internal communication and collaboration. Key benefits include:

Centralized communication hub: Combines news, updates, and resources in one place.
Real-time updates: Delivers announcements and company-wide alerts instantly.
Document management: Ensures quick access to updated, important files.
Collaboration tools: Supports shared workspaces and team discussions.
Social features: Enables likes, comments, and recognition to build community.
Personalized content: Tailors news and updates by role or department.
Mobile accessibility: Allows seamless communication on mobile devices.
Streamlined workflows: Automates notifications and task-related communication.

Feedback mechanisms: Encourages employee input through surveys or suggestion boxes.

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