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Glosario de términos de gestión de recursos humanos y prestaciones para empleados

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Digital Workplace

A digital workplace is a modern, cloud-based environment where employees can access tools, data, and communication channels from anywhere. It replaces the traditional physical workspace with technology-driven solutions that support collaboration, productivity, and flexibility.

From project management tools to communication platforms, the digital workplace empowers teams to stay connected, streamline operations, and adapt to hybrid or remote work models—ultimately enhancing the overall employee experience.

What is a digital workplace?

A digital workplace is a virtual environment that provides employees with the tools, technologies, and platforms needed to work, collaborate, and communicate effectively—anytime, anywhere. It extends beyond physical offices and connects people, data, and workflows through cloud-based solutions, enabling productivity regardless of location.

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Why is a digital workplace important?

A digital workplace is essential because it:

Supports remote and hybrid work models
Enhances employee experience by simplifying access to tools and information
Promotes collaboration across departments and geographies
Improves productivity through automation and streamlined workflows
Helps attract and retain top talent with flexible work environments
Future-proofs businesses by embracing digital transformation

It’s no longer optional—it’s a strategic enabler of agility and resilience.

Who benefits from a digital workplace?

Everyone across the organization—employees, HR, IT, and leadership—benefits from a well-designed digital workplace:

Employees gain flexibility and faster access to tools
HR teams manage engagement and onboarding more easily
IT teams streamline infrastructure and data security
Leaders get insights from analytics to drive smarter decisions

It creates a more connected and empowered workforce.

Where does digital workplace transformation begin?

Digital workplace transformation starts by evaluating current systems, workflows, and employee needs. It involves:

Auditing existing digital tools
Identifying gaps in collaboration and communication
Shifting from legacy systems to cloud-based platforms
Introducing AI, automation, and analytics for better decision-making
Building a culture that embraces digital change

It’s not just about tools—it’s about aligning people, processes, and technology.

When should companies invest in digital workplace solutions?

Companies should invest in digital workplace solutions when:

Scaling teams or transitioning to hybrid/remote models
Experiencing inefficiencies in communication or project management
Undergoing a digital transformation strategy
Aiming to improve employee experience and retention
Needing to unify data and workflows across departments

Early adoption leads to long-term operational resilience and cost savings.

How do you create a digital workplace?

Creating a digital workplace involves:

Defining goals: Clarify what outcomes (collaboration, productivity, engagement) you want
Choosing the right tools: Select platforms for communication (e.g., Slack), collaboration (e.g., Microsoft 365), and knowledge sharing (e.g., Notion or Confluence)
Ensuring security: Protect data with SSO, MFA, and compliance checks
Training and change management: Equip employees to embrace new systems and processes
Measuring adoption: Use analytics to track usage, identify gaps, and improve experience

Sustainable adoption depends on involving employees at every stage.

Encuestas sobre el pulso de los empleados:

Se trata de encuestas breves que pueden enviarse con frecuencia para comprobar rápidamente lo que piensan sus empleados sobre un tema. La encuesta consta de menos preguntas (no más de 10) para obtener la información rápidamente. Pueden administrarse a intervalos regulares (mensual/semanal/trimestral).

Reuniones individuales:

Celebrar reuniones periódicas de una hora de duración para mantener una charla informal con cada miembro del equipo es una forma excelente de hacerse una idea real de lo que les pasa. Al tratarse de una conversación segura y privada, te ayuda a obtener mejores detalles sobre un asunto.

eNPS:

eNPS (employee Net Promoter score) es una de las formas más sencillas y eficaces de evaluar la opinión de sus empleados sobre su empresa. Incluye una pregunta intrigante que mide la lealtad. Un ejemplo de preguntas de eNPS son ¿Qué probabilidades hay de que recomiende nuestra empresa a otras personas? Los empleados responden a la encuesta eNPS en una escala del 1 al 10, donde 10 significa que es "muy probable" que recomienden la empresa y 1 significa que es "muy improbable" que la recomienden.

En función de las respuestas, los empleados pueden clasificarse en tres categorías diferentes:

Promotores
Empleados que han respondido positivamente o están de acuerdo.
Detractores
Empleados que han reaccionado negativamente o no están de acuerdo.
Pasivos
Empleados que se han mantenido neutrales con sus respuestas.

What is digital workplace experience?

Digital workplace experience refers to how employees interact with the digital tools and environment they use every day. A great experience means:

Frictionless access to apps and information
Seamless collaboration regardless of time zone
Intuitive interfaces and minimal learning curves
Personalized content and workflows
Timely support and feedback mechanisms

A strong digital experience improves satisfaction, performance, and retention.

What is a digital workplace strategy?

A digital workplace strategy is a long-term plan to align people, technology, and processes in a unified virtual environment. It outlines:

Business objectives (e.g., speed, innovation, flexibility)
Core digital tools and platforms
Governance policies and data security protocols
Training and support plans
Measurement metrics for success

It ensures digital initiatives are intentional and aligned with company goals.

How does digitalization change the workplace?

Digitalization changes the workplace by:

Automating repetitive tasks
Enabling real-time collaboration across locations
Increasing reliance on cloud-based apps and mobile tools
Shifting focus from time spent to outcomes delivered
Creating a culture of continuous learning and adaptability

It empowers employees, streamlines operations, and fosters innovation.

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Plataforma de compromiso y reconocimiento líder del sector

Ciclo Hype para la tecnología de RRHH, 2023
Ciclo Hype para el trabajo híbrido, 2023
Guía de mercado de Voice of the Employee Solutions™ 2023
Perspectiva de la innovación: Las tecnologías digitales impulsan los resultados de la DEI en 2023

Panorama del reconocimiento de los empleados de Forrester, primer trimestre de 2023