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Glossario dei termini della gestione delle risorse umane e dei benefici per i dipendenti

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Employee Onboarding

Employee onboarding is a crucial part of the hiring process that can greatly impact the success of a new employee and the organization as a whole. It is more than just providing new employees with paperwork and a tour of the office.

A good onboarding process sets the foundation for a positive working relationship between the employee and the organization and can help the employee become productive and engaged more quickly.

What is employee onboarding?

Employee onboarding is the process of integrating a new employee into a company or organization. It involves a series of activities and processes designed to help new employees understand the company's culture, policies, procedures, and expectations, as well as to help them acquire the necessary knowledge and skills to perform their job effectively.

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Why is employee onboarding important?

Employee onboarding is important for several reasons:

Employee retention: A good onboarding process can help new employees feel valued, supported, and welcomed. This can lead to increased job satisfaction and reduce turnover rates, which can save the company time and money associated with recruiting and training new employees.
Productivity: A good onboarding process can help new employees become productive more quickly by providing them with the tools, resources, and training they need to do their job effectively. This can lead to increased efficiency and productivity, which can benefit the company in the long run.
Alignment: Employee onboarding can help align new employees with the company's goals, culture, and values. This can help them understand their role in the organization and how their work contributes to the overall success of the company.
Engagement: A good onboarding process can help new employees feel more engaged with the company and their work. This can lead to increased motivation, job satisfaction, and a positive attitude toward their work and the company.

What are some components of a good employee onboarding program?

A good employee onboarding program should include the following components:

Pre-boarding: This involves communicating with the new employee before their start date to provide them with any necessary information, such as the company's mission, values, and culture. It may also include sending them paperwork to complete before their first day.
Orientation: This includes a formal introduction to the company, its policies and procedures, and the employee's job responsibilities. It may also involve a tour of the office and introductions to key staff members.
Training: This component involves providing the new employee with the necessary training to do their job effectively. This may include training on company systems, software, and processes, as well as training on any compliance or safety requirements.
Feedback and support: Providing regular feedback and support to the new employee can help them feel supported and valued. This may include regular check-ins with their supervisor, feedback on their performance, and opportunities for professional development.
Integration: A good onboarding program should help the new employee feel integrated into the company and its culture. This may involve providing opportunities for socializing with other employees and participating in team-building activities.

How long should employee onboarding last?

The length of employee onboarding can vary depending on the organization and the complexity of the job. However, onboarding typically lasts anywhere from a few days to a few weeks, with some programs lasting up to six months or longer.

Who is responsible for employee onboarding?

Employee onboarding is the responsibility of the employer or the HR department. However, managers and supervisors can also play a key role in onboarding by providing support and feedback to new employees.

What are some best practices for employee onboarding?

Here are some best practices for employee onboarding:

Start early: Begin communicating with new employees before their first day to provide them with any necessary information and make them feel welcome.
Make it a team effort: Involve multiple team members in the onboarding process, including the new employee's supervisor, HR, and colleagues.
Tailor the process: Customize the onboarding process to meet the specific needs of the new employee and their role within the organization.
Provide clear expectations: Make sure the new employee understands their job responsibilities and performance expectations.
Offer training and support: Provide the necessary training and support to help the new employee succeed in their role.
Foster a positive culture: Emphasize the company's values and culture to help the new employee feel integrated into the organization.
Continuously evaluate and improve: Regularly assess the effectiveness of the onboarding program and make necessary improvements.

Sondaggi sul polso dei dipendenti:

Si tratta di brevi sondaggi che possono essere inviati frequentemente per verificare rapidamente cosa pensano i vostri dipendenti di un argomento. Il sondaggio comprende un numero ridotto di domande (non più di 10) per ottenere rapidamente le informazioni. Possono essere somministrati a intervalli regolari (mensili/settimanali/trimestrali).

Incontri individuali:

Organizzare riunioni periodiche di un'ora per una chiacchierata informale con ogni membro del team è un modo eccellente per farsi un'idea reale di ciò che sta accadendo. Poiché si tratta di una conversazione sicura e privata, aiuta a ottenere maggiori dettagli su un problema.

eNPS:

L'eNPS (employee Net Promoter score) è uno dei metodi più semplici ma efficaci per valutare l'opinione dei dipendenti sulla vostra azienda. Include una domanda intrigante che misura la fedeltà. Un esempio di domande eNPS è il seguente: Quanto è probabile che raccomandi la nostra azienda ad altri? I dipendenti rispondono al sondaggio eNPS su una scala da 1 a 10, dove 10 indica che è "altamente probabile" che raccomandino l'azienda e 1 indica che è "altamente improbabile" che la raccomandino.

In base alle risposte, i dipendenti possono essere classificati in tre diverse categorie:

Promotori
Dipendenti che hanno risposto positivamente o sono d'accordo.
Detrattori
Dipendenti che hanno reagito negativamente o in disaccordo.
Passivi
I dipendenti che sono rimasti neutrali nelle loro risposte.

Which companies have the best employee onboarding experiences?

Several companies are known for providing exceptional employee onboarding experiences. Here are some of the best examples:

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Google: Google's onboarding process focuses on clearly defining roles and responsibilities, matching new hires with peers, helping employees build social networks, setting regular check-ins, and establishing an open-door policy. This approach helps new hires transition smoothly and feel supported by their managers and colleagues. ‍
Netflix: Netflix's onboarding experience centers around their culture of freedom and responsibility. New hires receive an extensive welcome package explaining the company's values, culture, and expectations. They are encouraged to take ownership of their learning and contribute from day one. ‍
Airbnb: Airbnb creates a personalized onboarding experience to deepen employee immersion. They provide new hires with a detailed pre-boarding package and encourage them to experience the company's core values firsthand through unique activities like staying at an Airbnb listing. ‍
Square: Square focuses on making a great first impression during onboarding. They group new hires across different departments together to build cross-functional relationships and learn about the company culture from various perspectives. ‍
Indeed: Indeed onboards new hires in groups across different departments to foster cross-functional relationships and collaborations. They also provide managers with tailored onboarding tools like step-by-step guides and checklists to support the process.

What are the best onboarding programs for employees?

Here are examples of companies with outstanding employee onboarding programs:

‍

Zapier: Known for its efficient onboarding through automation, Zapier uses technology to streamline the onboarding process, ensuring that new hires have a smooth and organized experience from the start. ‍
Buffer: Buffer emphasizes role and social integration by implementing a buddy system, pairing new hires with experienced employees who help them acclimate to the company culture and their specific roles. ‍
Zappos: Zappos offers immersive customer support training as part of its onboarding process, ensuring that new hires understand the company's commitment to customer service and its unique culture. ‍
HubSpot: HubSpot provides comprehensive product training during onboarding, equipping new employees with the knowledge they need to succeed in their roles while fostering a strong understanding of the company's offerings. ‍
Meta: Meta utilizes an immersive bootcamp onboarding experience that helps new hires quickly adapt to the company's fast-paced environment while building connections with their peers. ‍
Spotify: Spotify embraces an innovative approach called "controlled chaos," allowing new employees to explore different teams and projects during their onboarding, which fosters creativity and collaboration. ‍
Taktile: Taktile focuses on continuous feedback during onboarding, providing new hires with regular check-ins to ensure they align with expectations and feel supported throughout their integration. ‍
Accenture: Accenture has implemented virtual reality onboarding experiences in the Metaverse, allowing new hires to engage with their colleagues and learn about the company in an interactive environment.

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