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eNPS

In today's competitive business landscape, retaining and engaging top talent is more important than ever. But how do you truly gauge the sentiment of your employees and understand their overall satisfaction with their work experience? Enter the Employee Net Promoter Score (eNPS). This simple yet powerful metric has become a go-to tool for organizations seeking to measure employee engagement and loyalty, ultimately leading to improved performance and a thriving workplace.

What is eNPS?

eNPS stands for Employee Net Promoter Score. It is a metric used to measure employee engagement and loyalty by asking one simple question: "On a scale of 0 to 10, how likely are you to recommend this company as a place to work?"

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What are the benefits of using eNPS?

eNPS are beneficial because:

Measures employee engagement and loyalty: eNPS provides a simple and effective way to gauge how employees feel about their work and the company.
‍Identifies areas for improvement: The eNPS can help companies identify areas where they need to improve to create a more positive work environment.
‍Tracks progress over time: By measuring eNPS regularly, companies can track their progress and see how their efforts to improve employee engagement are paying off.
‍Benchmarks against industry standards: The eNPS can be used to benchmark a company's performance against industry standards.
‍Improves talent acquisition and retention: A high eNPS can help companies attract and retain top talent.

What are some common mistakes to avoid when using eNPS?

Common mistakes to avoid when using eNPS are:

Not acting on the results: The most important step is to take action on the feedback you receive from your employees.
‍Not communicating the results: Share the eNPS results with your employees and explain what you are doing to address their concerns.
‍Not comparing apples to apples: Make sure you are comparing your eNPS to other companies in your industry and of similar size.
‍Not measuring eNPS regularly: Track your eNPS over time so you can see how your efforts are impacting employee engagement.
‍Using eNPS as the only measure of employee engagement: eNPS is just one measure of employee engagement. It is important to use other measures as well to get a complete picture of employee sentiment.

Where can I find more information about eNPS?

You can find more information on eNPS at:

Fred Reichheld's website: https://www.bain.com/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/
‍The Society for Human Resource Management (SHRM): https://www.shrm.org/hr-today/news/hr-magazine/pages/0313-net-promoter-system.aspx
‍Forbes: https://www.forbes.com/sites/forbestechcouncil/2022/06/07/what-your-net-promoter-score-is-trying-to-tell-you/
‍LinkedIn: https://www.linkedin.com/pulse/what-your-employee-net-promoter-score-kustom-hr

How does eNPS work?

Employees are grouped into three categories based on their response:

Promoters (score 9-10): These are employees who are enthusiastic about their work and are highly likely to recommend the company to others.
‍Passives (score 7-8): These employees are satisfied with their jobs but may not be actively engaged or loyal.
‍Detractors (score 0-6): These employees are unhappy with their jobs and are likely to spread negative word-of-mouth about the company.

The eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters. A higher eNPS indicates a more positive and engaged workforce.

How can companies improve their eNPS?

Companies improve their eNPS by:

Focus on employee engagement: Implement strategies to increase employee engagement, such as providing opportunities for professional development, fostering a positive work environment, and recognizing employee achievements.
‍Communicate effectively: Communicate openly and transparently with employees about company goals, decisions, and changes.
‍Gather employee feedback: Regularly gather feedback from employees through surveys, focus groups, and one-on-one meetings.
‍Take action on feedback: Address employee concerns and take action on feedback to demonstrate that their input is valued.
‍Recognize and reward employees: Recognize and reward employees for their contributions and achievements.

Sondaggi sul polso dei dipendenti:

Si tratta di brevi sondaggi che possono essere inviati frequentemente per verificare rapidamente cosa pensano i vostri dipendenti di un argomento. Il sondaggio comprende un numero ridotto di domande (non più di 10) per ottenere rapidamente le informazioni. Possono essere somministrati a intervalli regolari (mensili/settimanali/trimestrali).

Incontri individuali:

Organizzare riunioni periodiche di un'ora per una chiacchierata informale con ogni membro del team è un modo eccellente per farsi un'idea reale di ciò che sta accadendo. Poiché si tratta di una conversazione sicura e privata, aiuta a ottenere maggiori dettagli su un problema.

eNPS:

L'eNPS (employee Net Promoter score) è uno dei metodi più semplici ma efficaci per valutare l'opinione dei dipendenti sulla vostra azienda. Include una domanda intrigante che misura la fedeltà. Un esempio di domande eNPS è il seguente: Quanto è probabile che raccomandi la nostra azienda ad altri? I dipendenti rispondono al sondaggio eNPS su una scala da 1 a 10, dove 10 indica che è "altamente probabile" che raccomandino l'azienda e 1 indica che è "altamente improbabile" che la raccomandino.

In base alle risposte, i dipendenti possono essere classificati in tre diverse categorie:

Promotori
Dipendenti che hanno risposto positivamente o sono d'accordo.
Detrattori
Dipendenti che hanno reagito negativamente o in disaccordo.
Passivi
I dipendenti che sono rimasti neutrali nelle loro risposte.

How to calculate enps?

The employee net promoter score (eNPS) is a metric used to measure employee loyalty and satisfaction within an organization. It is calculated by surveying employees and asking them how likely they are to recommend their employer to a friend or colleague on a scale of 0 to 10.

To calculate eNPS, follow these steps:

‍

1. Categorize employees: Based on their survey responses, employees are categorized into three groups:

Promoters: Employees who give a score of 9 or 10, indicating they are highly likely to recommend the organization. ‍
Passives: Employees who give a score of 7 or 8, indicating they are neutral about the organization. ‍
Detractors: Employees who give a score of 0 to 6, indicating they are unlikely to recommend the organization.

‍

2. Calculate percentages: Determine the percentage of employees in each category (promoters, passives, and detractors).

3. Calculate eNPS: The eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters. Passives are not included in the calculation.

eNPS = % of Promoters - % of Detractors

For example, if 50% of employees are promoters and 20% are detractors, the eNPS would be 50% - 20% = 30%.

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