Survei Kepuasan Karyawan

An employee satisfaction survey is a structured questionnaire used to measure how happy and content employees are in their jobs.

Whether you're creating a new employee job satisfaction survey, looking for the right employee satisfaction survey template, or exploring anonymous employee satisfaction surveys, this glossary answers common questions and provides practical guidance for HR teams.

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Apa yang dimaksud dengan survei kepuasan karyawan?

An employee satisfaction survey is a tool companies use to measure employees’ contentment, engagement, and opinions about their workplace experience.

Helps evaluate company culture and leadership
Covers satisfaction with job role, compensation, and work environment
Conducted regularly to maintain employee morale and reduce turnover

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Why is an employee satisfaction survey important?

These surveys offer insight into how employees feel, helping companies act on concerns before they turn into retention issues.

Identifies pain points in workplace culture or management
Improves employee retention through data-driven actions
Promotes transparency and two-way feedback
Builds trust by showing that employee input is valued
Aligns employee needs with organizational goals

Who should participate in employee satisfaction surveys?

All employees across departments, tenure levels, and roles should be included to ensure a comprehensive view of satisfaction.

Full-time and part-time employees
Remote and on-site teams
All levels—from entry-level to leadership
Newly onboarded employees (after initial period)

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When should you conduct an employee satisfaction survey?

Timing depends on the company's size and culture, but regular check-ins can help keep a pulse on morale.

Quarterly or biannually for larger teams
Post-onboarding to measure early impressions
After major organizational changes
Year-end reviews to inform strategy

Where are employee satisfaction surveys conducted?

Surveys can be run through various digital platforms or tools, often as part of HR management systems.

HR software like SurveyMonkey, Google Forms, or Culture Amp
Anonymous platforms for open feedback
Integrated within internal company portals
Mobile apps for distributed or field teams

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What are common employee satisfaction survey questions?

Good employee satisfaction survey questions help assess different aspects of the employee experience.

How satisfied are you with your current role and responsibilities?
Do you feel your work is recognized and appreciated?
How would you rate communication within your team?
Do you see opportunities for career growth here?
How likely are you to recommend this company to others?

What are examples of employee satisfaction surveys?

Employee satisfaction survey examples vary by goal but typically cover job clarity, feedback, leadership, and environment.

Pulse surveys for quick feedback
Annual engagement surveys
Post-training or post-onboarding surveys
Surveys focused on DEI or workplace wellbeing

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What is an employee satisfaction survey template?

An employee satisfaction survey template provides a ready-made structure of questions and formats to help HR teams quickly launch surveys.

Contains a mix of rating scale and open-ended questions
Usually customizable by role or department
Often provided by HR software or survey platforms
Saves time while ensuring important areas are covered

Are employee satisfaction surveys really anonymous?

While many claim to be, not all employee satisfaction surveys are truly anonymous. It depends on how the tool is set up.

Surveys using third-party platforms are more secure
Anonymity should be clearly communicated
Avoid tracking IPs or emails unless transparency is given
Anonymity builds trust and increases participation

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What are good questions for employee satisfaction surveys?

Questions for employee satisfaction surveys should touch on engagement, recognition, leadership, and work-life balance.

Do you feel supported by your manager?
Are your skills being fully utilized?
Is there a healthy balance between work and personal life?
Do you receive regular feedback on performance?
Are you satisfied with your compensation and benefits?

How do you conduct an effective employee satisfaction survey?

A good survey for employee satisfaction must be easy to complete, relevant, and encourage honesty through anonymity and clarity.

Use short, specific questions that cover key satisfaction drivers
Allow anonymity to ensure honest responses
Communicate the purpose and next steps clearly
Use digital tools for easy tracking and follow-up
Analyse results and share action plans

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How do you analyse employee satisfaction survey results?

Analysis of employee satisfaction survey results should be structured and action-oriented, highlighting patterns and gaps across teams.

Group responses by themes (communication, leadership, etc.)
Use scoring and benchmarks to identify low areas
Compare trends over time for progress tracking
Share key takeaways with employees and plan improvements
Follow up with focus groups for deeper insights

Survei denyut nadi karyawan:

Ini adalah survei singkat yang dapat dikirim secara berkala untuk mengetahui pendapat karyawan Anda tentang suatu masalah dengan cepat. Survei ini terdiri dari lebih sedikit pertanyaan (tidak lebih dari 10) untuk mendapatkan informasi dengan cepat. Survei ini dapat diberikan secara berkala (bulanan/mingguan/triwulanan).

Pertemuan empat mata:

Mengadakan pertemuan berkala selama satu jam untuk mengobrol secara informal dengan setiap anggota tim adalah cara terbaik untuk mengetahui apa yang sebenarnya terjadi dengan mereka. Karena ini adalah percakapan yang aman dan pribadi, ini membantu Anda mendapatkan detail yang lebih baik tentang suatu masalah.

eNPS:

eNPS (skor Net Promoter karyawan) adalah salah satu cara yang paling sederhana namun efektif untuk menilai pendapat karyawan tentang perusahaan Anda. Ini mencakup satu pertanyaan menarik yang mengukur loyalitas. Contoh pertanyaan eNPS antara lain: Seberapa besar kemungkinan Anda akan merekomendasikan perusahaan kami kepada orang lain? Karyawan menjawab survei eNPS dengan skala 1-10, di mana 10 menunjukkan bahwa mereka 'sangat mungkin' merekomendasikan perusahaan dan 1 menunjukkan bahwa mereka 'sangat tidak mungkin' merekomendasikannya.