AI Survey

AI surveys are transforming the way organizations collect and act on feedback. By combining machine learning, sentiment analysis, and conversational intelligence, an AI survey can analyze responses at scale, personalize questions in real time, and provide actionable insights—far beyond what traditional surveys can achieve. From employee engagement to customer experience, AI surveys are now central to continuous listening strategies.

What is an AI survey?

An AI survey is a digital survey enhanced by artificial intelligence to automate analysis, personalize questions, summarize responses, and generate actionable insights. It goes beyond traditional surveys by using natural language processing (NLP), machine learning, and sentiment analysis to extract deeper meaning from feedback.

Why use AI surveys?

AI surveys save time, eliminate bias, and deliver faster, more accurate results. They analyze open-ended feedback at scale, detect emotional tone, and surface key themes—helping organizations make data-driven decisions with confidence.

Who uses AI surveys?

AI surveys are valuable across departments and industries:

HR professionals use AI surveys to gather employee feedback.
Marketing teams analyze customer sentiment and preferences.
Product managers collect user feedback for feature development.
Executives rely on AI-generated insights for strategic decisions.

When should AI surveys be used?

An AI survey is ideal in situations where feedback needs to be collected consistently, interpreted quickly, and acted upon at scale. They are particularly useful:

During key employee lifecycle events, like onboarding, performance reviews, exit interviews, or internal policy changes.
In customer journeys, right after a purchase, product trial, or service interaction.
In organizational change scenarios, such as mergers, restructuring, or remote work transitions, real-time pulse checks are essential.
In product lifecycle phases, including pre-launch testing, post-release feedback, and ongoing usability studies.

They’re especially effective during onboarding, performance cycles, engagement campaigns, and product launches.

Where are AI surveys deployed?

AI surveys can be embedded seamlessly across various digital channels to meet respondents where they already are:

Email and SMS for direct outreach to employees or customers.
Internal collaboration platforms like Microsoft Teams, Slack, or intranets to gather in-the-flow-of-work feedback from employees.
Web and mobile apps, where users interact with AI surveys as part of product or service experiences.
HRMS, CRM, and customer support tools, where AI survey bots can trigger contextually relevant surveys after specific events or actions.

This omnichannel flexibility ensures high reach, contextual relevance, and timely feedback collection, critical for real-time decision-making.

How do AI surveys work?

An AI survey functions by integrating intelligent systems into the survey process at multiple stages:

Before the survey, AI helps personalize the questionnaire based on role, past behavior, or metadata, making questions more relevant.
During the survey, AI dynamically adapts question paths based on responses, increasing engagement and data quality.
After submission, NLP and machine learning analyze open-ended feedback, detect sentiment (positive, neutral, negative), highlight key themes, and even flag critical issues.
In reporting, AI provides auto-generated dashboards with trend analysis, benchmarking, and actionable recommendations.

Advanced models can even correlate feedback with business outcomes like attrition, satisfaction, or productivity, turning survey data into strategy.

استبيانات نبض الموظفين

وهي عبارة عن استبيانات قصيرة يمكن إرسالها بشكل متكرر للتحقق من رأي موظفيك حول مشكلة ما بسرعة. يتألف الاستبيان من عدد أقل من الأسئلة (لا يزيد عن 10 أسئلة) للحصول على المعلومات بسرعة. ويمكن إجراء هذه الاستبيانات على فترات منتظمة (شهرية/أسبوعية/فصلية/فصلية).

اجتماعات فردية:

يعد عقد اجتماعات دورية لمدة ساعة لإجراء محادثة غير رسمية مع كل عضو من أعضاء الفريق طريقة ممتازة للتعرف على ما يحدث معهم. نظرًا لأنها محادثة آمنة وخاصة، فإنها تساعدك في الحصول على تفاصيل أفضل حول مشكلة ما.

eNPS:

eNPS (صافي نقاط المروجين للموظفين) هي واحدة من أبسط الطرق الفعالة في الوقت نفسه لتقييم رأي موظفيك في شركتك. وهي تتضمن سؤالاً واحداً مثيراً للاهتمام يقيس الولاء. من أمثلة أسئلة eNPS ما يلي: ما مدى احتمالية توصيتك بشركتنا للآخرين؟ يجيب الموظفون على استبيان eNPS على مقياس من 1 إلى 10، حيث تشير 10 إلى أنهم "من المرجح جدًا" أن يوصوا بالشركة و1 إلى أنهم "من غير المرجح جدًا" أن يوصوا بها.