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Glossaire des termes relatifs à la gestion des ressources humaines et aux avantages sociaux

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Corporate Intranets

A corporate intranet is a private, secure digital workspace that connects employees, centralizes resources, and streamlines communication across an organization. This glossary explains what a corporate intranet is, how it works, key features, benefits, and best practices to help companies build a more connected and productive workforce.

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What are corporate intranets?

Corporate intranets are private, internal networks used by organizations to share information, collaborate, and streamline communication among employees. They serve as a centralized platform where teams can access documents, company news, tools, and resources securely.

Intranets help improve productivity, support knowledge sharing, and foster a connected workplace—especially in large or remote teams.

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Why are corporate intranets Important?

Corporate intranets improve productivity, streamline workflows, and promote a strong organizational culture by keeping everyone informed and connected.
They enable faster decision-making and reduce time wasted searching for information.

Support employee collaboration and engagement
Provide easy access to essential tools and data
Strengthen internal communication
Enhance knowledge management

What are the key features that define best corporate intranets?

User-friendly CMS: Allows easy creation, editing, and organization of content.
Powerful search: Helps employees quickly find documents, tools, or contacts.
Single Sign-On (SSO): Enables secure, one-click access to multiple tools.
Collaboration tools: Includes chat, forums, file sharing, and company news.
Mobile access: Works smoothly on smartphones and tablets for remote use.
Strong security: Offers data encryption, access controls, and user authentication.
Third-party integrations: Connects with HR, communication, and productivity apps.
Analytics & reports: Tracks usage and engagement to optimize performance.
User profiles & communities: Supports team networking and knowledge sharing.‍
Onboarding & training: Helps new employees get up to speed faster.

When should companies use a corporate intranet?

A corporate intranet becomes essential as teams grow or operate remotely. It’s especially useful during onboarding, policy updates, company announcements, and project collaboration.

During rapid organizational growth
While managing hybrid or remote teams
For internal campaigns, recognition, or training
To centralize access to shared resources

Where are corporate intranets used?

Corporate intranets are used across industries—tech, healthcare, education, retail, finance—to manage internal operations, employee engagement, and compliance.

In offices, factories, and distributed remote teams
Across departments for HR, IT, finance, and leadership
As part of broader digital workplace ecosystems

Who uses corporate intranets?

Employees at all levels—from interns to executives—use corporate intranets to stay informed, access tools, and connect with coworkers.

HR teams for policies and onboarding
Managers for sharing goals, updates, and feedback
Employees for news, directories, forms, and recognition
IT teams for ticketing systems or tech support

Enquêtes sur le pouls des employés :

Il s'agit d'enquêtes courtes qui peuvent être envoyées fréquemment pour vérifier rapidement ce que vos employés pensent d'un sujet. L'enquête comprend moins de questions (pas plus de 10) afin d'obtenir rapidement des informations. Elles peuvent être administrées à intervalles réguliers (mensuels/hebdomadaires/trimestriels).

Rencontres individuelles :

Organiser périodiquement des réunions d'une heure pour discuter de manière informelle avec chaque membre de l'équipe est un excellent moyen de se faire une idée précise de ce qui se passe avec eux. Comme il s'agit d'une conversation sûre et privée, elle vous permet d'obtenir de meilleurs détails sur un problème.

eNPS :

L'eNPS (employee Net Promoter score) est l'un des moyens les plus simples et les plus efficaces d'évaluer l'opinion de vos employés sur votre entreprise. Il comprend une question intrigante qui permet d'évaluer la loyauté. Voici un exemple de questions posées dans le cadre de l'eNPS Quelle est la probabilité que vous recommandiez notre entreprise à d'autres personnes ? Les employés répondent à l'enquête eNPS sur une échelle de 1 à 10, où 10 signifie qu'ils sont "très susceptibles" de recommander l'entreprise et 1 signifie qu'ils sont "très peu susceptibles" de la recommander.

Sur la base des réponses, les salariés peuvent être classés dans trois catégories différentes :

Promoteurs
Employés qui ont répondu positivement ou qui sont d'accord.
Détracteurs
Employés qui ont réagi négativement ou qui ont exprimé leur désaccord.
Passives
Les employés qui sont restés neutres dans leurs réponses.

What are some best practices for designing a corporate intranet?

Designing a corporate intranet requires careful planning to ensure it meets employee needs and enhances communication and collaboration. A well-structured intranet serves as a central hub for information sharing, team coordination, and cultural alignment.

Prioritize user needs: Conduct employee research to identify pain points and design features that improve navigation and accessibility.
Keep the interface simple: A clean, clutter-free layout helps users find information quickly.
Use clear and consistent labeling: Simple labels make it easier for users to navigate different sections.
Enable strong search functionality: A robust search bar helps employees locate resources quickly.
Ensure mobile responsiveness: Design the intranet to work seamlessly on mobile devices.
Foster collaboration: Include tools like chat, forums, and shared documents.
Personalize content: Tailor dashboards and content to roles and departments.
Track analytics and feedback: Monitor usage and collect feedback for ongoing improvements.
Implement strong security: Use encryption, access controls, and comply with data regulations.
Plan for scalability: Design a system that can evolve with organizational growth.

How do corporate intranets work?

Built using corporate intranet software, these platforms offer customizable dashboards, content management systems (CMS), communication tools, and integrations with apps like HRMS, Slack, or Zoom.

Examples include Empuls, Happeo, Unily, Simpplr, and SharePoint.
The best corporate intranets offer mobile access, SSO, strong search, and analytics
Some solutions are pre-built, while others allow custom design and branding

What are the challenges in implementing a corporate intranet?

Organizations may face several challenges when launching a new intranet. These issues can affect usability, adoption, and long-term success.

Accommodation: Meeting the needs of a diverse, remote, and global workforce can be difficult.
Engagement: If the platform isn’t useful or accessible, employees may not use it.
Security: Sensitive data must be protected using proper security protocols.
Content management: Outdated or poorly organized content can reduce effectiveness.
User experience (UX): A confusing layout leads to frustration and low usage.
Technical expertise: Not all companies have the resources or IT staff to maintain the intranet.

What metrics should you track to measure the success of a corporate intranet?

To evaluate an intranet’s effectiveness, organizations should measure user engagement, satisfaction, and task efficiency.

User engagement: Track how often and how long employees use the intranet.
Content consumption: Analyze which content types (videos, articles) are most accessed.
Task completion: Evaluate how easily users can complete common actions.
Login data and usage time: Measure session frequency and duration.
Employee satisfaction: Use surveys to collect feedback.
Social interaction: Monitor likes, comments, and forum participation.
Mobile usage: Check performance and access rates from mobile devices.‍
Feedback mechanisms: Gather suggestions and improvement ideas from users.

How can a corporate intranet support effective communication among employees?

A corporate intranet enhances communication by offering centralized, accessible, and engaging channels for information exchange.

Centralized information hub: Ensures consistent access to company updates and documents.
Employee directories: Help employees connect across departments and locations.
News and announcements: Keep staff informed on company-wide events or changes.
Social features: Encourage community-building through profiles, comments, and recognition.
Feedback tools: Enable staff to share opinions through surveys and polls.
Mobile accessibility: Ensures communication is possible from anywhere.
Tool integration: Connects with email, messaging, and calendar platforms for seamless workflows.‍
Employee contributions: Encourage team members to share stories, blogs, or achievements.

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