Glossaire

Glossaire des termes relatifs à la gestion des ressources humaines et aux avantages sociaux

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Point Based Recognition Programs

Point-based recognition programs are structured reward systems where employees earn points for actions like great performance, teamwork, or hitting milestones.

These points can later be redeemed for various rewards. Unlike traditional appreciation methods, these programs encourage ongoing engagement by making recognition more tangible, trackable, and personalized.

This glossary answers key questions around how these programs work, why they’re effective, and how to set them up.

What are point-based recognition programs?

Point-based recognition programs are employee recognition systems that award points to employees based on predefined behaviors or achievements. These points can be accumulated and later redeemed for tangible rewards such as gift cards, merchandise, experiences, or company-branded items.

These programs make recognition more consistent and engaging by allowing peers and managers to acknowledge efforts frequently, without always needing a formal nomination process.

They're often managed through digital platforms and can be tailored to reflect company values and goals.

Why are point-based recognition programs important?

These programs help companies build a culture of appreciation and boost morale. When done well, they have a ripple effect across engagement, performance, and retention.

Encourage consistent and timely recognition
Reinforce company values by linking points to desired behaviors
Improve employee motivation and loyalty
Give employees a sense of ownership in their success
Promote friendly competition and collaboration across teams

Who benefits from point-based recognition programs?

These programs benefit everyone in the organization—from individuals to teams to HR leaders.

Employees feel more valued, managers find it easier to give recognition, and HR teams get data to track engagement and morale trends.

Individual employees (more visibility and appreciation)
Managers (simplified, structured way to recognize)
Teams (better collaboration and team spirit)
HR and leadership (trackable, data-driven recognition)

Where are point-based recognition programs commonly used?

These programs are used across industries, especially where companies focus on employee experience and culture. They are commonly found in:

Large enterprises and mid-size businesses
Tech, retail, healthcare, and finance sectors
Hybrid and remote workplaces
Employee engagement platforms and HR software

When should a company introduce a point-based recognition program?

Introducing such a program is ideal when a company wants to enhance employee morale, standardize appreciation efforts, or strengthen its culture.

After rapid growth or restructuring
When retention or engagement is dropping
During company-wide culture revamps
As part of an HR tech or digital transformation initiative

How do point-based recognition programs work?

These programs follow a simple process: employees earn points based on actions and can redeem them later.

But behind the scenes, success depends on structure, consistency, and communication.

Points are awarded for behaviors like teamwork, innovation, or customer service.
Recognition can come from peers, managers, or system-automated triggers.
Employees track and redeem their points through a digital platform.
Rewards can include merchandise, experiences, or gift cards.
Admin dashboards allow HR to track usage, ROI, and participation rates.

Enquêtes sur le pouls des employés :

Il s'agit d'enquêtes courtes qui peuvent être envoyées fréquemment pour vérifier rapidement ce que vos employés pensent d'un sujet. L'enquête comprend moins de questions (pas plus de 10) afin d'obtenir rapidement des informations. Elles peuvent être administrées à intervalles réguliers (mensuels/hebdomadaires/trimestriels).

Rencontres individuelles :

Organiser périodiquement des réunions d'une heure pour discuter de manière informelle avec chaque membre de l'équipe est un excellent moyen de se faire une idée précise de ce qui se passe avec eux. Comme il s'agit d'une conversation sûre et privée, elle vous permet d'obtenir de meilleurs détails sur un problème.

eNPS :

L'eNPS (employee Net Promoter score) est l'un des moyens les plus simples et les plus efficaces d'évaluer l'opinion de vos employés sur votre entreprise. Il comprend une question intrigante qui permet d'évaluer la loyauté. Voici un exemple de questions posées dans le cadre de l'eNPS Quelle est la probabilité que vous recommandiez notre entreprise à d'autres personnes ? Les employés répondent à l'enquête eNPS sur une échelle de 1 à 10, où 10 signifie qu'ils sont "très susceptibles" de recommander l'entreprise et 1 signifie qu'ils sont "très peu susceptibles" de la recommander.

Sur la base des réponses, les salariés peuvent être classés dans trois catégories différentes :

Promoteurs
Employés qui ont répondu positivement ou qui sont d'accord.
Détracteurs
Employés qui ont réagi négativement ou qui ont exprimé leur désaccord.
Passives
Les employés qui sont restés neutres dans leurs réponses.

What are the types of point-based recognition programs?

There are different ways to structure a point-based program, depending on company goals and culture.

‍Peer-to-peer recognition: Employees award points to colleagues for support, teamwork, or collaboration.
Manager-led programs: Managers assign points based on performance, milestones, or goal achievement.
Milestone-based rewards: Employees receive points on anniversaries, birthdays, or project completions.‍
Behavior-based rewards: Points tied to specific actions like volunteering, innovation, or upholding values.‍
Gamified systems: Leaderboards, levels, and badges add fun and motivation to point tracking.