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Work behavior refers to how employees conduct themselves in a professional setting. It encompasses communication styles, collaboration, punctuality, and attitudes toward tasks.
Positive employee behavior at work contributes to productivity, while negative behaviour at work can disrupt team dynamics and performance.
What is work behavior?
Work behavior refers to the way employees conduct themselves and perform their duties within the workplace.
It encompasses both the actions employees take and the attitudes they display while on the job.
Here's a breakdown of work behavior:
- Actions: This includes how employees fulfill their job responsibilities, their work ethic, time management skills, collaboration with colleagues, and following company policies.
- Attitudes: This reflects an employee's general outlook towards their work, their willingness to go the extra mile, their level of engagement, and their overall disposition in the workplace.
What are the four key work behaviors?
There are four key work behaviors that human resource professionals and managers typically focus on:
- Job performance: This refers to how effectively an employee fulfills the core responsibilities of their job.
It's measured by factors like meeting deadlines, achieving goals, and maintaining quality standards. - Organizational Citizenship Behaviors (OCBs): These are voluntary actions that go beyond the basic job requirements but contribute positively to the organization.
Examples include helping colleagues, participating in committees, or taking initiative to improve processes. - Absenteeism: This refers to an employee's unscheduled or unplanned absences from work. Excessive absenteeism can disrupt workflows and decrease productivity.
- Turnover: This refers to the rate at which employees leave an organization. High turnover can be costly and disrupt operations.
What are some ideal work behaviour examples?
Examples of ideal workplace behavior demonstrate professionalism, reliability, and teamwork.
- Meeting deadlines consistently
- Taking initiative and showing ownership
- Maintaining clear and respectful communication
- Being receptive to feedback
- Collaborating well with peers
- Displaying emotional intelligence in tough situations
- Frequently assessed in work behaviour assessment sessions
What are positive work behaviors?
Here are some examples of positive work behaviors that employers value:
- Reliability and dependability: Consistently showing up on time, meeting deadlines, and being someone your colleagues can count on.
- Strong work ethic: Demonstrating a commitment to quality work, a willingness to put in the effort, and taking pride in one's contributions.
- Teamwork and collaboration: Working effectively with colleagues, communicating openly, and being supportive of others.
- Positive attitude: Maintaining a professional and optimistic demeanor, being adaptable, and fostering a positive work environment.
- Initiative and proactiveness: Taking ownership of tasks, identifying problems and suggesting solutions, and going above and beyond expectations.
- Communication skills: Communicating clearly and concisely, both verbally and in writing, and actively listening to others.
- Problem-solving skills: The ability to identify and analyze problems, develop solutions, and think creatively.
What are negative work behaviors?
These are actions and attitudes that go against workplace expectations and norms. They can be detrimental to individual and team performance, creating a stressful and unproductive work environment.
Here are some common examples:
- Poor performance: Not meeting deadlines, consistently producing low-quality work, or lacking the skills necessary for the job.
- Unprofessional conduct: Disrespect towards colleagues or superiors, gossiping, negativity, or creating a hostile work environment.
- Absenteeism and tardiness: Frequent unplanned absences, arriving late at work, or leaving early without proper authorization.
- Lack of communication: Not communicating clearly, withholding information, or failing to respond to messages in a timely manner.
- Lack of teamwork: Not cooperating with colleagues, being unwilling to help others, or creating conflict within the team.
- Stealing or fraud: Taking company property or resources for personal use, or falsifying information.
What are the effects of toxic work behavior?
Negative work behaviors, especially when left unchecked, can have a significant impact on individuals and the organization:
- Decreased productivity: A toxic work environment can lead to decreased motivation, morale, and ultimately, productivity.
- Increased absenteeism and turnover: Employees may try to escape a negative work environment by calling in sick more often or seeking employment elsewhere. This creates a cycle of disruption and costs for the company.
- Employee health issues: Chronic stress caused by a toxic work environment can lead to physical and mental health problems for employees.
- Damaged reputation: A company with a reputation for negative work culture can struggle to attract and retain top talent.
استبيانات نبض الموظفين
وهي عبارة عن استبيانات قصيرة يمكن إرسالها بشكل متكرر للتحقق من رأي موظفيك حول مشكلة ما بسرعة. يتألف الاستبيان من عدد أقل من الأسئلة (لا يزيد عن 10 أسئلة) للحصول على المعلومات بسرعة. ويمكن إجراء هذه الاستبيانات على فترات منتظمة (شهرية/أسبوعية/فصلية/فصلية).
اجتماعات فردية:
يعد عقد اجتماعات دورية لمدة ساعة لإجراء محادثة غير رسمية مع كل عضو من أعضاء الفريق طريقة ممتازة للتعرف على ما يحدث معهم. نظرًا لأنها محادثة آمنة وخاصة، فإنها تساعدك في الحصول على تفاصيل أفضل حول مشكلة ما.
eNPS:
eNPS (صافي نقاط المروجين للموظفين) هي واحدة من أبسط الطرق الفعالة في الوقت نفسه لتقييم رأي موظفيك في شركتك. وهي تتضمن سؤالاً واحداً مثيراً للاهتمام يقيس الولاء. من أمثلة أسئلة eNPS ما يلي: ما مدى احتمالية توصيتك بشركتنا للآخرين؟ يجيب الموظفون على استبيان eNPS على مقياس من 1 إلى 10، حيث تشير 10 إلى أنهم "من المرجح جدًا" أن يوصوا بالشركة و1 إلى أنهم "من غير المرجح جدًا" أن يوصوا بها.
بناءً على الإجابات، يمكن تصنيف الموظفين في ثلاث فئات مختلفة:
- المروجون
الموظفون الذين استجابوا بشكل إيجابي أو وافقوا. - المنتقدون
الموظفون الذين كان رد فعلهم سلبياً أو غير موافق. - السلبيون
الموظفون الذين التزموا الحياد في ردودهم.
How can someone improve my work behavior?
If you're looking to improve your work behavior, here are some steps you can take:
- Self-awareness: Reflect on your behavior and its impact on others. Identify areas for improvement.
- Communication: Actively listen to feedback from colleagues and supervisors. Openly discuss areas where you can improve.
- Professional development: Seek opportunities to learn new skills and improve your knowledge base. This can enhance your performance and value to the company.
- Positive attitude: Focus on maintaining a positive and professional demeanor. Be willing to help others and contribute to a more collaborative work environment.
How can employers address negative work behavior?
Employers have a responsibility to address negative work behavior to maintain a productive and healthy work environment. Here are some approaches:
- Documentation: Document specific instances of negative behavior. This is crucial if progressive discipline is necessary.
- Performance Improvement Plans (PIPs): If a performance issue exists, a PIP can outline specific goals and expectations for improvement.
- Counseling: Informal or formal counseling sessions can address behavioral issues and provide guidance for improvement.
- Disciplinary action: In severe cases, disciplinary action can be taken, ranging from verbal warnings to suspension or termination.
How to deal with bad behaviour at work?
Dealing with bad behavior requires awareness, documentation, and structured intervention.
- Identify the recurring patterns of negative behaviour at work
- Address concerns in a private, respectful manner
- Keep a record of incidents for HR reference
- Provide clear feedback and set behavioral expectations
- Reinforce behavioural goals at work through regular check-ins
How to reduce sedentary behaviour at work?
Physical inactivity can affect productivity and health.
- Promote short, frequent movement breaks during the day
- Encourage walking meetings when possible
- Use sit-stand desks or active seating options
- Offer wellness programs or fitness incentives
- Reducing sedentary behaviour at work can improve energy and morale
How to respond to aggressive behaviour at work?
Examples of aggressive behaviour at work include yelling, threats, or intimidation.
- Stay calm and do not mirror the aggressive behavior
- Set clear boundaries and express the need for respectful communication
- Remove yourself from the situation if necessary
- Report the incident to HR, especially if it escalates
- Ensure that such aggressive behaviour at work is addressed through company protocols
How to deal with challenging behaviour at work?
Challenging behavior may disrupt workflow or team dynamics.
- Stay calm and avoid reactive responses
- Understand potential underlying causes (stress, conflict, etc.)
- Initiate a one-on-one dialogue to discuss the behavior
- Establish mutual expectations for workplace conduct
- Provide mentoring or training to promote positive behaviours at work
How to deal with inappropriate behaviour at work?
Inappropriate conduct must be addressed quickly and formally.
- Recognize serious issues like harassment or offensive language
- Document all instances with dates and details
- Report incidents to HR or management
- Refer to the company’s code of conduct or policies
- Ensure clear communication about what behavior is unacceptable
How to deal with passive-aggressive behaviour at work?
This subtle form of negative behaviour at work can be harmful over time.
- Examples include sarcasm, silent treatment, and indirect resistance
- Approach the person calmly with specific observations
- Avoid accusatory language—focus on how their behavior affects the team
- Encourage honest, respectful communication
- Set behavioural goals at work that promote transparency and collaboration
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